Senior Lab Support Engineer

UST; Województwo pomorskie; On-site; PLN 90,000 - 120,000; Full time

Job summary

UST is seeking a Senior Lab Support Engineer to lead complex lab operations and provide hands-on technical support within client validation environments. The role focuses on advanced troubleshooting, root cause analysis, hardware readiness, technical escalations, and continuous improvement of lab operations. Job location: Gdansk, Poland.

On-site. You will develop new procedures, mentor junior engineers, and coordinate with onsite teams to ensure validation platforms remain reliable and ready for

Qualifications

• Bachelor's degree or technical qualification in Computer Engineering, Electronics, IT, Computer Science, or related discipline.
• Strong experience in lab support, hardware validation, engineering support, or technical operations.
• Advanced troubleshooting and root cause analysis across hardware, OS, firmware, networking, and infrastructure.
• Strong knowledge of Linux and remote system troubleshooting.
• Experience with hardware qualification, platform recovery, diagnostics, and infra readiness.

Responsibilities

• Lead complex lab troubleshooting, debugging, system recovery, and technical escalations.
• Perform root cause analysis for hardware, infrastructure, platform, and operational issues.
• Develop new recovery and troubleshooting procedures where documented solutions do not exist.
• Drive resolution of high-priority technical issues and coordinate activities with Client stakeholders and onsite teams.
• Support lab planning, infrastructure readiness, system setup, and hardware qualification.
• Monitor hardware availability and ensure validation platforms remain operational and ready for engineering use.
• Optimize lab workflows and identify opportunities to improve operational efficiency and reliability.
• Support inventory governance, hardware tracking, and lab asset management.
• Develop and maintain technical procedures, operational documentation, and knowledge articles.
• Provide technical leadership, mentoring, and guidance to Lab Support Engineers and Technicians.
• Lead continuous improvement initiatives and implement preventive actions for recurring issues.
• Ensure operational activities meet defined service levels and KPIs.

Skills

Lab support

Root cause analysis

Linux

Hardware validation

Troubleshooting

Stakeholder management

Documentation

Leadership

Education

Bachelor's degree in related field

Tools

SSH

KVM

GTA Toolkit

Python scripting

Bash

PowerShell

Job description

Job Summary

UST is looking for a Senior Lab Support Engineer to lead complex lab operations and technical support activities within Client validation environments. The role focuses on advanced troubleshooting, root cause analysis, hardware and infrastructure readiness, technical escalations, and continuous improvement of lab operations.

Role Description

Job location: Gdansk, Poland. On-site.

Job Summary

UST is looking for a Senior Lab Support Engineer to lead complex lab operations and technical support activities within Client validation environments. The role focuses on advanced troubleshooting, root cause analysis, hardware and infrastructure readiness, technical escalations, and continuous improvement of lab operations.

Key Responsibilities

• Lead complex lab troubleshooting, debugging, system recovery, and technical escalations.


• Perform root cause analysis for hardware, infrastructure, platform, and operational issues.


• Develop new recovery and troubleshooting procedures where documented solutions do not exist.


• Drive resolution of high-priority technical issues and coordinate activities with Client stakeholders and onsite teams.


• Support lab planning, infrastructure readiness, system setup, and hardware qualification.


• Monitor hardware availability and ensure validation platforms remain operational and ready for engineering use.


• Optimize lab workflows and identify opportunities to improve operational efficiency and reliability.


• Support inventory governance, hardware tracking, and lab asset management.


• Develop and maintain technical procedures, operational documentation, and knowledge articles.


• Provide technical leadership, mentoring, and guidance to Lab Support Engineers and Technicians.


• Lead continuous improvement initiatives and implement preventive actions for recurring issues.


• Ensure operational activities meet defined service levels and KPIs.

Required Skills & Experience

• Strong experience in lab support, hardware validation, engineering support, or technical operations.


• Advanced troubleshooting and root cause analysis skills across hardware, operating systems, firmware, networking, and infrastructure.


• Strong knowledge of Linux and remote system troubleshooting.


• Experience with hardware qualification, platform recovery, diagnostics, and infrastructure readiness.


• Experience managing complex incidents and technical escalations.


• Ability to develop troubleshooting and recovery procedures independently.


• Experience working with ticketing, monitoring, inventory, and operational support processes.


• Strong technical leadership, stakeholder management, documentation, and communication skills.


• Ability to mentor junior engineers and technicians.

Preferred Skills

• Experience in semiconductor, hardware validation, test, or engineering lab environments.


• Knowledge of BIOS/UEFI, firmware, OS imaging, platform provisioning, and hardware diagnostics.


• Experience with SSH, KVM, GTA Toolkit, or similar engineering and remote management tools.


• Basic scripting or automation knowledge using Python, Bash, or PowerShell.


• Experience supporting continuous improvement and lab workflow optimization initiatives.

Education

Bachelor’s degree or technical qualification in Computer Engineering, Electronics, IT, Computer Science, or a related discipline, or equivalent relevant professional experience.

Skills

Issue Analysis, Inventory Management, Process Documentation