Middle Lab Support Engineer

UST; Województwo pomorskie; On-site; PLN 120,000 - 160,000; Full time

Job summary

UST is looking for a Middle Lab Support Engineer to support hardware, software, and infrastructure operations within Client validation laboratories. The role focuses on independent troubleshooting, system recovery, platform qualification, and maintaining reliable lab environments.

Based in Gdansk, Poland, this on-site position requires hands-on expertise in lab operations, with strong problem-solving, documentation, and communication skills to ensure SLA and KPI compliance.

Qualifications

• Experience in lab support, hardware validation, or technical operations.
• Strong troubleshooting across hardware, OS, firmware, and network.
• Hands-on experience with servers, workstations, storage, and networking.
• Knowledge of Linux, BMC/iLO, logs, and diagnostics.
• Understanding of virtualization technologies.
• Ability to independently troubleshoot moderately complex issues.
• Strong documentation and communication skills.

Responsibilities

• Troubleshoot hardware, software, firmware, OS, and network issues.
• Diagnose failures from logs, BMC/iLO data, and dashboards.
• Configure and maintain servers, workstations, storage, and network devices.
• Perform system recovery, firmware updates, and platform qualification.
• Support hardware installation and lab infrastructure changes.
• Monitor platform health and resolve operational incidents.
• Maintain accurate inventory and asset information.
• Investigate recurring issues and contribute to root cause analysis.
• Create and maintain troubleshooting procedures and docs.
• Coordinate issue resolution with engineering and onsite teams.
• Support lab process improvements and meet SLAs/KPIs.

Skills

Data Center Operations

Log Analysis

Inventory Management

Education

Bachelor's degree or technical qualification in a related field

Job description

Job Summary

UST is looking for a Middle Lab Support Engineer to support hardware, software, and infrastructure operations within Client validation laboratories. The role focuses on independent troubleshooting, system recovery, platform qualification, and maintaining reliable lab environments.

Job Summary

UST is looking for a Middle Lab Support Engineer to support hardware, software, and infrastructure operations within Client validation laboratories. The role focuses on independent troubleshooting, system recovery, platform qualification, and maintaining reliable lab environments.

Role Description

Job Location: Gdansk, Poland. On-site.

Key Responsibilities

• Troubleshoot hardware, software, firmware, OS, network, and infrastructure issues.
• Diagnose system failures using logs, BMC/iLO data, monitoring dashboards, and engineering procedures.
• Configure and maintain servers, workstations, storage, network devices, and virtualization environments.
• Perform system recovery, firmware updates, hardware upgrades, diagnostics, and platform qualification.
• Support hardware installation, replacement, and lab infrastructure changes.
• Monitor platform health and availability and resolve operational incidents.
• Maintain accurate inventory and asset information.
• Investigate recurring issues and contribute to root cause analysis.
• Create and maintain troubleshooting procedures and technical documentation.
• Coordinate issue resolution with engineering and onsite teams.
• Support continuous improvement of lab processes and ensure compliance with defined SLAs and KPIs.

Required Skills & Experience

• Experience in lab support, hardware validation, infrastructure support, or technical operations.
• Strong troubleshooting skills across hardware, operating systems, firmware, and networking.
• Hands-on experience supporting servers, workstations, storage, and network equipment.
• Good knowledge of Linux, BMC/iLO, system logs, and hardware diagnostics.
• Understanding of virtualization technologies and environments.
• Experience with system recovery, firmware updates, hardware upgrades, and platform qualification.
• Ability to independently troubleshoot and resolve moderately complex technical issues.
• Strong problem-solving, documentation, and communication skills.

Preferred Skills

• Experience in semiconductor, validation, test, or engineering lab environments.
• Knowledge of BIOS/UEFI, firmware, server hardware, storage, and networking.
• Experience with remote management and monitoring tools.
• Basic scripting knowledge in Python, Bash, or PowerShell.
• Experience with inventory and asset management processes.

Education

Bachelor’s degree or technical qualification in Computer Engineering, Electronics, IT, Computer Science, or a related field, or equivalent relevant professional experience.

Skills

Data Center Operations, Log Analysis, Inventory Management