Senior ITSM Consultant with German (f/m/x)

Sii Ukraine LLC; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

ServiceNow Competency Center is seeking experienced ITSM consultants to help clients across Europe and the United States optimize and digitize IT service processes.

You will apply ITIL best practices across ITSM/ITOM/ITAM/HRSD/SecOps/SPM/CSM modules, delivering pragmatic, hands-on improvements and measurable KPIs to stabilize high-performing service organizations.

Job description

ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

We support a leading financial services client with consulting and operational expertise across key ITIL processes, aiming to further develop and stabilize a high-performing IT service organization. Our focus is on clearly defined processes, measurable KPIs, and consistently high service quality. We are looking for experienced ITSM consultants who combine strong theoretical knowledge with a pragmatic, hands-on approach to process optimization and implementation.