Functional Consultant (ITSM)

AIDA projektai, MB; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

AIDA projektai, MB is seeking an experienced Functional Consultant (ITSM) to join our team in Wrocław. You will lead IT Service Management initiatives, focusing on process improvements and effective use of the ServiceNow platform to meet business objectives.

Join a global digital solutions company delivering advisory and implementation services, with a strong emphasis on Change Management, Problem Management, and Major Incident Management within ITIL-aligned frameworks.

Job description

About the job Functional Consultant (ITSM)

Our client is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. 13,000+ associates are currently working on 1,100+ projects with clients in the USA, Europe, APAC, and LatAm regions.

The Low Code Platforms practice works as a global organization as part of our client Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others.

The team builds cross-industry Low-code solutions. The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.

IF YOU ARE/HAVE

Experienced in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform.

Strong understanding of IT service management processes and best practices, with ITIL certification preferred.

Strong communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

Proven ability to drive continuous improvement and innovation within a service delivery environment.

YOU WANT TO

Take ownership of the finalization of key IT Service Management (ITSM) workshops, specifically focusing on the Change Management, Problem Management, and Major Incident Management processes.

Develop and formalize process documentation aligned with ITIL best practices

Provide expertise in ServiceNow platform capabilities and best practices, guiding clients in optimizing their use of the platform to meet their business objectives.

Construct and maintain a process improvement backlog based on identified gaps, feedback, and business needs.

Contribute to the design and development of the CMDB (Configuration Management Database)

Support requirements gathering for Discovery and Service Mapping initiatives

TOGETHER WE WILL

Work on design, delivery, and support of a variety of solutions that help our clients meet business objectives

Cooperate with top experts in the company

Immerse in interesting consulting engagements where you can explore client businesses over the globe