Senior IT System Analyst with German | f/m/d

ERGO; Województwo pomorskie; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Remote work option

Training & development

Job summary

ERGO Technology & Services S.A. is hiring a Business Analyst/Systems Analyst to work with a cross-functional team across ERGO and Munich Re. You will gather and refine requirements, translate them into detailed specs, and support project delivery in an international environment.

Strong English and German, plus Jira/Confluence experience, are essential. The role involves collaboration with Project Manager, Development Team, and Architects, with potential remote work and travel to European

Qualifications

• fluent English and German language skills are required
• at least 5 years in software development as BA/SA or similar role
• ability to work with Project Manager and stakeholders
• understanding of software development lifecycle and end-to-end delivery
• experience in estimations with Development Team
• experience in large corporate projects
• analytical thinking and problem-solving in ambiguity
• proactive and comfortable with senior decision makers
• team player with international context
• strong communication and stakeholder management skills

Responsibilities

• gather, analyze, and define current business processes and requirements
• translate requirements into detailed functional specifications
• create detailed outcomes of business analysis, identifying problems and opportunities
• support Project Manager in delivering project plan on time and budget
• track and resolve issues related to requirements
• communicate plan, status, risks, and issues to stakeholders
• support user participation in deployments and implementation
• trace requirements and changes across the project
• assist with testing preparation and execution
• produce product documentation for maintenance and support
• elicit and validate requirements for Product and translate into backlog items
• monitor completeness and quality of requirements
• perform estimations with the Development Team
• seek continuous improvements and excellence
• identify dependencies and blockers
• partner with PM, Dev Team, and Architects
• support stakeholders during Agile increment planning
• participate in product validation during testing

Skills

Fluent English

Fluent German

Team player

Stakeholder management

JIRA

Confluence

Analytical thinking

Communication skills

Tools

JIRA

Confluence

Job description

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• working closely with multiple stakeholders to gather, analyze, and define current business processes as well as requirements
• translating business requirements into detailed functional specifications
• creating detailed outcomes of business analysis process, outlining problems and opportunities for Business stakeholders
• supporting the Project Manager in delivering the project plan on time and on budget, following project methodologies
• ensuring issues, preventing requirements to be realized, are tracked, reported, and resolved promptly
• effectively communicating plan, status, risks, and issues to the stakeholders in a precise and timely manner
• supporting users’ participation in deployments and implementation activities
• providing traceability of requirements and subsequent change requests, tracking the delivery of those requirements by the project team
• assist with business testing preparation and execution on project deliverables, ensuring the solution meets business expectations based upon approved project scope
• creating an appropriate level of product documentation (required for maintenance and support)
• eliciting and validating requirements for Product, translate them into relevant Product Backlog items and tasks
• monitoring completeness of business requirements, taking responsibility for requirement’s quality
• working on estimations together with the whole Development Team
• constantly seeking for improvements and excellence
• identifying dependencies and blockers impacting planned scope
• being a partner in discussions with the Project Manager, Development Team and Architects
• supporting Business Process Owner, IT Product Manager, Delivery Team, and Project Manager with a detailed understanding of the product features during Agile increment planning sessions
• being responsible for product validation (supporting stakeholders during the testing phase)

Skills and experience you will need

• fluent English and German
• at least 5 years of experience in the software development domain as a Business Analyst or System Analyst or similar role
• willingness to team with the Project Manager, accepting a shared responsibility for chasing and escalating tasks / issues related to the realization of requirements
• ability to stand in for the Project Manager (related to your area of responsibility)
• understanding of software development lifecycle, proven experience in end-to-end software project delivery
• being able to discuss and propose solutions to technical aspects of software delivery
• experience in preparing estimations together with the Development Team
• experience in exploring and managing requirements in large corporate projects
• demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
• being proactive and feeling comfortable when dealing with senior decision makers
• team player who values positive culture and has ability to collaborate in a positive and professional manner with team members and stakeholders in an international context
• strong communication/interpersonal skills combined with stakeholder management skills
• practical experience with team collaboration tools (JIRA, Confluence)
• travelling to the European branch locations of ERGO and Munich RE may be required

Nice to have

• experience in Identity and Access Management (IAM) domain and with Directory Service e.g. Active Directory or Entra ID
• ITIL certification or willingness to pursue one
• knowledge or working experience of Scrum methodology

What we offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!