Onsite IT Support Engineer – Warsaw (End‑User & AV)

NCR Corporation; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

NCR Voyix Corporation in Warsaw is seeking an IT Support Engineer to deliver high-quality technical support for end-user computing, collaboration tools, and IT services across the EMEA region. The role combines onsite and remote support, tackling hardware, software, and network issues while ensuring an exceptional customer experience.

The successful candidate will collaborate with global IT teams, vendors, and business stakeholders to resolve incidents, fulfill service requests, support office

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• 3–5 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing roles.
• Relevant certifications such as Microsoft, ITIL, CompTIA A+, Network+, or similar are desirable.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Support Windows 10/11 and Microsoft 365 environments.
• Deliver in-person support for employees in the Warsaw office and remote support for global users.
• Manage incidents and service requests through ServiceNow.
• Ensure accurate ticket documentation, categorization, and resolution updates.
• Meet established SLAs and customer satisfaction targets.
• Escalate complex issues to specialized support teams when required.
• Configure, deploy, maintain, and recover end-user devices.
• Support Microsoft Intune, Autopilot, device compliance, and endpoint management activities.
• Coordinate hardware replacements and warranty repairs with vendors.
• Enforce IT security standards and policies.
• Support endpoint security tools, encryption, vulnerability remediation, and security initiatives.
• Promote cybersecurity awareness and best practices among employees.
• Create and maintain knowledge base articles and support documentation.
• Identify recurring issues and recommend process improvements.
• Participate in global IT projects, upgrades, migrations, and technology rollouts.

Skills

Windows 10/11

Microsoft 365

Azure AD

Active Directory

Intune/Endpoint Management

Networking basics

ServiceNow

ITSM platforms

Troubleshooting hardware

Video conferencing

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

NCR Voyix Corporation in Warsaw is seeking an IT Support Engineer to deliver high-quality technical support for end-user computing, collaboration tools, and IT services across the EMEA region. The role combines onsite and remote support, tackling hardware, software, and network issues while ensuring an exceptional customer experience.

The successful candidate will collaborate with global IT teams, vendors, and business stakeholders to resolve incidents, fulfill service requests, support office