Senior IT Onsite Support Lead – Global & Remote Options

SimCorp; Warszawa; On-site; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Modern office next to Wilanowska metro

Annual bonus structure

Holiday allowance after 2-week holiday

Remote work up to 24 days domestic, 20

Medicover Platinum healthcare

Multisport card

Life insurance

Travel insurance

Share Plan after 1 year

Career development in international环境

Training and courses

Polish language classes

Integration events

Job summary

SimCorp in Warsaw seeks an experienced Senior IT Service Specialist to provide advanced on-site support for hardware, software, and network issues across HQ and market units. You will diagnose problems, maintain documentation, and guide IT policy usage globally, while coordinating with teams across locations.

The role requires 3+ years in a similar IT position, knowledge of Microsoft platforms, Citrix, VMware, Azure, and Salesforce, plus ITIL certification.

Qualifications

• 3+ years of experience in a similar IT role.
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business apps.
• Experience supporting diverse teams across time zones.
• Strong knowledge of Microsoft platforms, Citrix, VMware, Azure, Salesforce.
• Proficient with ITSM tools and documentation.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide advanced on-site support for hardware, software, and network issues.
• Diagnose and resolve desktops, laptops, mobiles, printers, and peripherals.
• Maintain detailed incident docs and update knowledge base articles.
• Assist onboarding/offboarding, setup accounts and hardware.
• Guide on IT policies, tools, and security best practices.
• Manage IT assets, procurement, deployment and disposal.
• Coordinate office moves and IT infrastructure setup.
• Support global IT projects and cross-office collaboration.
• Be contact point for global IT teams for office changes.
• Occasional travel to other EMEA offices for on-site support.

Skills

IT support

Microsoft Platform

Citrix

VMware

Azure

Salesforce

Jira

Confluence

ITIL Foundation

Documentation

Onsite support

Team collaboration

Education

ITIL Foundation certificate

Tools

Jira

Confluence

VMware

Azure

Job description

SimCorp in Warsaw seeks an experienced Senior IT Service Specialist to provide advanced on-site support for hardware, software, and network issues across HQ and market units. You will diagnose problems, maintain documentation, and guide IT policy usage globally, while coordinating with teams across locations.

The role requires 3+ years in a similar IT position, knowledge of Microsoft platforms, Citrix, VMware, Azure, and Salesforce, plus ITIL certification.