Global IT Support Specialist: ServiceNow, Intune & Azure

HCLTech; Kutno; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Glasses subsidy

Language course subsidy

Holiday bonuses

Career development

Job summary

HCLTech is seeking an IT Service Desk professional based in Poland to manage site hardware inventories, maintain CMDB records in ServiceNow, and support end users across multiple regions. You will handle incidents and collaborate with global teams to ensure timely resolutions, while upholding SLAs and contributing to continuous improvement.

The role requires strong English communication, willingness to work in a 24x7 environment, and readiness to travel occasionally.

Qualifications

• Experience with asset/inventory management, service desk or IT operations.
• Familiarity with enterprise IT tools and incident management processes.
• Strong English communication and customer-facing skills.

Responsibilities

• Assess and manage site needs for conference rooms, copiers, computer hardware and accessories inventory; maintain ServiceNow CMDB; manage incident queues to meet SLA.
• Collaborate with global service desks and regional teams to provide timely end-user support.

Skills

Technical management tools

ServiceNow Windows Autopilot

MS Endpoint Manager

MS Intune

Microsoft System Center Configuration

Azure Active Directory

Active Directory

ITIL

Tools

ITIL

Job description

HCLTech is seeking an IT Service Desk professional based in Poland to manage site hardware inventories, maintain CMDB records in ServiceNow, and support end users across multiple regions. You will handle incidents and collaborate with global teams to ensure timely resolutions, while upholding SLAs and contributing to continuous improvement.

The role requires strong English communication, willingness to work in a 24x7 environment, and readiness to travel occasionally.