Senior HR Analytics & Performance Improvement Lead

QVC Group Global Business Services; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

MyBenefit platform

Eye-care reimbursement

Company performance-related bonus

Referral program with a financialbonus

1 day extra of annual leave forcompany

Job summary

QVC Group Global Business Services is seeking a Senior HR Services Performance & Improvement Analyst to act as a trusted insights partner to HR Services Leadership, transforming data into decisions and driving improvements globally. The role combines analytics with operational excellence to build scalable, customer-centric HR services.

You will work in a hybrid environment, collaborating with leaders to enhance service quality, efficiency, and employee experience while leveraging Lean

Qualifications

• Experience in HR Operations, Shared Services, Global Business Services, Customer Operations, or a similar service environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience collecting requirements and building reports, dashboards, and meaningful performance insights.
• Ability to turn complex data into compelling stories, recommendations, and actions.
• Experience driving process improvement, operational excellence, or Lean initiatives, leading small project groups.
• Confidence working independently, managing ambiguity, and influencing stakeholders without direct authority.
• Advanced Excel skills and overall digital savviness.
• Fluent English.

Responsibilities

• Develop and maintain dashboards, scorecards, and reporting solutions that provide meaningful insight into service performance and employee experience.
• Analyze data from multiple sources to identify trends, risks, opportunities, and root causes.
• Translate data into clear recommendations that support operational, strategic, and leadership decision-making.
• Partner with HR Services leaders to improve service quality, efficiency, scalability, and customer experience.
• Lead and support continuous improvement initiatives using Lean and data-driven methodologies.
• Evaluate the effectiveness of the HR Services operating model and recommend enhancements.
• Improve reporting standards, data quality, governance, and operational transparency.
• Identify opportunities to automate, simplify, and modernize reporting and service processes.
• Challenge assumptions, proactively identify improvement opportunities, and influence positive change across the organization.

Skills

Analytics

Problem-solving

Critical thinking

Requirements gathering

Reports & dashboards

Data storytelling

Process improvement

Lean initiatives

Independent work

Excel

Fluent English

Tableau

Power BI

Workday

ServiceNow

Tools

Tableau

Power BI

Workday

ServiceNow

Job description

QVC Group Global Business Services is seeking a Senior HR Services Performance & Improvement Analyst to act as a trusted insights partner to HR Services Leadership, transforming data into decisions and driving improvements globally. The role combines analytics with operational excellence to build scalable, customer-centric HR services.

You will work in a hybrid environment, collaborating with leaders to enhance service quality, efficiency, and employee experience while leveraging Lean