HR Analytics & Continuous Improvement Analyst

QVC; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Eye-care reimbursement

Performance bonus

Referral bonus

Extra annual leave

Job summary

QVC Group is seeking a Senior HR Services Performance & Improvement Analyst to partner with the HR Services Leadership Team. You will transform data into actionable insights, drive improvements across people, processes, and services, and help evolve HR Services into a scalable, customer-focused function.

Based in Kraków on a hybrid schedule, you will develop dashboards, analyze data, and translate findings into recommendations that influence leadership decisions and operating models.

Qualifications

• Experience in HR Operations, Shared Services, Global Business Services, Customer Operations, or a similar service environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience collecting requirements and building reports, dashboards, and meaningful performance insights.
• Ability to turn complex data into compelling stories, recommendations, and actions.
• Experience driving process improvement, operational excellence, or Lean initiatives, leading small project groups.
• Fluent English.

Responsibilities

• Develop and maintain dashboards, scorecards, and reporting solutions that provide meaningful insight into service performance and employee experience.
• Analyze data from multiple sources to identify trends, risks, opportunities, and root causes.
• Translate data into clear recommendations that support operational, strategic, and leadership decision-making.
• Partner with HR Services leaders to improve service quality, efficiency, scalability, and customer experience.
• Lead and support continuous improvement initiatives using Lean and data-driven methodologies.
• Evaluate the effectiveness of the HR Services operating model and recommend enhancements.
• Improve reporting standards, data quality, governance, and operational transparency.
• Identify opportunities to automate, simplify, and modernize reporting and service processes.
• Challenge assumptions, proactively identify improvement opportunities, and influence positive change across the organization.

Skills

HR Operations

Shared Services

Global Business Services

Customer Operations

Data analysis

Reporting & Dashboards

Process Improvement

Lean

Advanced Excel

Fluent English

Tools

Workday

ServiceNow

Tableau

Power BI

Excel

Job description

QVC Group is seeking a Senior HR Services Performance & Improvement Analyst to partner with the HR Services Leadership Team. You will transform data into actionable insights, drive improvements across people, processes, and services, and help evolve HR Services into a scalable, customer-focused function.

Based in Kraków on a hybrid schedule, you will develop dashboards, analyze data, and translate findings into recommendations that influence leadership decisions and operating models.