Senior HR Analytics & Process Improvement Analyst

QVC, Inc.; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Multisport access

Eye-care reimbursement

Performance bonus

Referral program bonus

Extra annual leave

Job summary

QVC Group in Kraków, Poland is seeking a Senior HR Services Performance & Improvement Analyst to become a trusted insights partner. You will build dashboards, analyze data, and drive improvements across HR services globally. The role combines analytics, Lean, and operational excellence to scale and optimize the employee experience.

You will collaborate with HR Services leaders, turn complex data into actionable recommendations, and help shape a more customer-centric, efficient operating model.

Qualifications

• Experience turning data into actionable insights for HR services
• Ability to translate requirements into dashboards, metrics, and reports
• Strong analytical and problem-solving skills with attention to detail
• Fluent English, effective communication with global teams

Responsibilities

• Develop and maintain dashboards and scorecards for HR Services performance
• Analyze data from multiple sources to identify trends and root causes
• Translate data into recommendations for operational and leadership decision-making
• Partner with HR Services leaders to improve service quality and efficiency
• Lead continuous improvement initiatives using Lean and data-driven methods
• Evaluate HR Services operating model and propose enhancements
• Improve data quality, governance, and reporting standards
• Identify opportunities to automate and modernize reporting processes

Skills

Excel

Data storytelling

Analytical thinking

SQL

Education

Bachelor’s degree in a relevant field

Tools

Tableau

Power BI

Job description

QVC Group in Kraków, Poland is seeking a Senior HR Services Performance & Improvement Analyst to become a trusted insights partner. You will build dashboards, analyze data, and drive improvements across HR services globally. The role combines analytics, Lean, and operational excellence to scale and optimize the employee experience.

You will collaborate with HR Services leaders, turn complex data into actionable recommendations, and help shape a more customer-centric, efficient operating model.