Senior HR Services Performance & Improvement Analyst

QVC; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Eye-care reimbursement

Performance bonus

Referral bonus

Extra annual leave

Job summary

QVC Group is seeking a Senior HR Services Performance & Improvement Analyst to partner with the HR Services Leadership Team. You will transform data into actionable insights, drive improvements across people, processes, and services, and help evolve HR Services into a scalable, customer-focused function.

Based in Kraków on a hybrid schedule, you will develop dashboards, analyze data, and translate findings into recommendations that influence leadership decisions and operating models.

Qualifications

• Experience in HR Operations, Shared Services, Global Business Services, Customer Operations, or a similar service environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience collecting requirements and building reports, dashboards, and meaningful performance insights.
• Ability to turn complex data into compelling stories, recommendations, and actions.
• Experience driving process improvement, operational excellence, or Lean initiatives, leading small project groups.
• Fluent English.

Responsibilities

• Develop and maintain dashboards, scorecards, and reporting solutions that provide meaningful insight into service performance and employee experience.
• Analyze data from multiple sources to identify trends, risks, opportunities, and root causes.
• Translate data into clear recommendations that support operational, strategic, and leadership decision-making.
• Partner with HR Services leaders to improve service quality, efficiency, scalability, and customer experience.
• Lead and support continuous improvement initiatives using Lean and data-driven methodologies.
• Evaluate the effectiveness of the HR Services operating model and recommend enhancements.
• Improve reporting standards, data quality, governance, and operational transparency.
• Identify opportunities to automate, simplify, and modernize reporting and service processes.
• Challenge assumptions, proactively identify improvement opportunities, and influence positive change across the organization.

Skills

HR Operations

Shared Services

Global Business Services

Customer Operations

Data analysis

Reporting & Dashboards

Process Improvement

Lean

Advanced Excel

Fluent English

Tools

Workday

ServiceNow

Tableau

Power BI

Excel

Job description

QG1151
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We Are Currently Looking For

Senior HR Services Performance & Improvement Analyst

Your Opportunity, Your Team

This is an opportunity to become a trusted insights partner to the HR Services Leadership Team, helping leaders make better decisions, improve service performance, and enhance the employee experience globally. This is not simply a reporting role. We are looking for someone who enjoys turning data into decisions, identifying opportunities before others see them, and proactively driving meaningful improvements across people, processes, and services. You will combine analytics, operational excellence, and business thinking to help evolve HR Services into a more scalable, efficient, and customer-centric organization.

Where You'll Work

• This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, on average 3-5 times per month.
• On-site days are typically predetermined and driven by business needs.

What You'll Do

• Develop and maintain dashboards, scorecards, and reporting solutions that provide meaningful insight into service performance and employee experience.
• Analyze data from multiple sources to identify trends, risks, opportunities, and root causes.
• Translate data into clear recommendations that support operational, strategic, and leadership decision-making.
• Partner with HR Services leaders to improve service quality, efficiency, scalability, and customer experience.
• Lead and support continuous improvement initiatives using Lean and data-driven methodologies.
• Evaluate the effectiveness of the HR Services operating model and recommend enhancements.
• Improve reporting standards, data quality, governance, and operational transparency.
• Identify opportunities to automate, simplify, and modernize reporting and service processes.
• Challenge assumptions, proactively identify improvement opportunities, and influence positive change across the organization.

What You'll Bring

• Experience in HR Operations, Shared Services, Global Business Services, Customer Operations, or a similar service environment
• Strong analytical, problem-solving, and critical-thinking skills
• Experience collecting requirements and building reports, dashboards, and meaningful performance insights
• Ability to turn complex data into compelling stories, recommendations, and actions
• Experience driving process improvement, operational excellence, or Lean initiatives, leading small project groups
• Confidence working independently, managing ambiguity, and influencing stakeholders without direct authority
• Advanced Excel skills and overall digital savviness
• Fluent English

Nice to Have

• Experience with Workday, ServiceNow, Tableau, Power BI, or other core HR and ticketing systems and analytics platforms
• Experience with automation, digitalization, or AI-enabled solutions
• Exposure to project management, change management, or service transformation initiatives
• Lean Six Sigma or continuous improvement certification.

What We Offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.