Senior German-speaking CSM – High-Touch Enterprise (Remote)

n8n GmbH; Polska; Remote; PLN 394,000 - 657,000; Full time

Benefits offered by this job

Equity

Remote-first

Visa sponsorship

Learning budget €1K/year

Job summary

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will own a small strategic book of enterprise SaaS customers, driving onboarding, adoption, retention, and expansion with a data-driven focus on ROI and value realization.

You will work closely with Support, Solutions Engineering, Product and Sales to deliver a seamless post-sales experience. The role emphasizes deep customer relationships, strategic account planning, and a high-trust operating

Qualifications

• German native with fluent business English and Europe-based location.
• Senior Enterprise CSM with a strategic, small book of enterprise SaaS customers.
• Retention/expansion targets with proven renewals and growth.
• Technical engagement with IT/engineering stakeholders (APIs, integrations).
• DACH enterprise experience with large German-speaking accounts.
• Commercial mindset: translate usage into ROI and business cases.
• Develop account plans and operating cadence across large organizations.
• Senior stakeholder management with builders and executives.
• Builder mindset for ownership in fast-changing environments.

Responsibilities

• Own a select set of large German-speaking enterprise customers across onboarding, adoption and renewal.
• Develop customer footprints across IT, engineering, and senior business stakeholders.
• Drive retention and expansion targets, renewals, and upsell in collaboration with Account Executives.
• Lead kickoffs and success planning with clear goals, timelines and responsibilities.
• Enable onboarding for both technical and business audiences to accelerate value.
• Maintain a strong operating cadence with health checks and quarterly business reviews.
• Quantify business value and ROI narratives across the lifecycle.
• Collaborate with Support, Solutions Engineering and Product to remove blockers.
• Provide structured customer feedback to Product and Engineering and share learnings with CS.

Skills

German native

Senior CSM

Revenue ownership

Technical acumen

DACH experience

Commercial acumen

Account strategy

Stakeholder management

Builder mindset

Job description

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will own a small strategic book of enterprise SaaS customers, driving onboarding, adoption, retention, and expansion with a data-driven focus on ROI and value realization.

You will work closely with Support, Solutions Engineering, Product and Sales to deliver a seamless post-sales experience. The role emphasizes deep customer relationships, strategic account planning, and a high-trust operating