Senior ERP Support Consultant: Mentoring & Escalations

UNIT4 NV; Wrocław; Hybrid; PLN 110,000 - 160,000; Full time

Job summary

UNIT4 NV in Wrocław is seeking a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role aimed at stabilising a recently changed team while delivering high-quality support and mentoring colleagues.

You will manage complex support cases, act as a subject matter expert for escalations, and lead knowledge sharing through training and coaching.

Qualifications

• Senior, hands-on role providing high-quality support.
• Experience resolving complex customer support cases and escalations.
• Mentoring colleagues and contributing to continuous improvement.
• Ability to run training sessions and knowledge-sharing initiatives.
• Exposure to Unit4 ERP and ERPx via structured learning.

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Skills

Customer support

Escalation management

Mentoring

Training

ERP knowledge

Cross-region support

Tools

Unit4 ERP

ERPx

Job description

UNIT4 NV in Wrocław is seeking a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role aimed at stabilising a recently changed team while delivering high-quality support and mentoring colleagues.

You will manage complex support cases, act as a subject matter expert for escalations, and lead knowledge sharing through training and coaching.