Senior ERP Support Consultant – Mentoring & Escalations

Unit4; Wrocław; Presencial; PLN 119.000 - 146.000; Jornada completa

Descripción de la vacante

Unit4 in Wrocław is seeking a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This senior, hands‑on role stabilises and strengthens a team that has undergone recent changes, ensuring high‑quality support delivery while mentoring colleagues and contributing to continuous improvement.

You will help develop team capability through knowledge sharing, training, and coaching, while gaining exposure to Unit4 ERP and

Formación

• Proven experience with ERP systems (mandatory) ideally in financial module.
• Basic SQL skills (querying, troubleshooting).
• Strong English communication skills (written and verbal).
• Ability to manage both standard support cases and complex escalations.
• Willingness to travel to Wroclaw office 2–3 times per year.

Responsabilidades

• Manage and resolve daily incoming customer support cases across EMEA and UK regions.
• Act as a subject matter expert for complex issues and escalations.
• Provide guidance and mentoring to team members as required.
• Deliver training sessions and support knowledge development within the team.
• Take ownership of escalation management, ensuring timely and effective resolution.
• Operate within a flat team structure, covering both first-line and advanced support responsibilities.
• Balance operational support delivery with strategic contributions such as mentoring and process improvement.
• Contribute to special projects and process improvements.
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme.

Conocimientos

ERP systems

SQL

English

Escalation management

Travel readiness

Descripción del empleo

Unit4 in Wrocław is seeking a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This senior, hands‑on role stabilises and strengthens a team that has undergone recent changes, ensuring high‑quality support delivery while mentoring colleagues and contributing to continuous improvement.

You will help develop team capability through knowledge sharing, training, and coaching, while gaining exposure to Unit4 ERP and