Senior Enterprise CX & Delivery Architect

Talkdesk; Polska; Hybrid; PLN 398,000 - 597,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Equity incentives

Job summary

Talkdesk seeks a CX Manager to act as a technical advisor and strategic partner for our largest customers. You will drive complex product adoption, oversee multi-product deployments, and align technical solutions with business outcomes, collaborating across sales, product, engineering, and customer success.

In this hybrid role, you will manage executive relationships, lead complex delivery initiatives, and support renewals by demonstrating value and adoption progress.

Qualifications

• 5+ years in Customer Success/ Technical Account Management or related roles in SaaS/CPaaS.
• Experience in healthcare/life sciences or pharma domains is a plus.
• Experience with APIs and modern enterprise software.
• Experience with deployment methodologies (agile/waterfall).

Responsibilities

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap with customer PMs and internal teams.
• Translate customer needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and ROI-focused reviews with stakeholders.
• Establish and share technical best practices across customers and internal teams.

Skills

Customer Success

Technical Account Mgmt

Professional Services

Solution Consulting

C-level Engagement

Stakeholder Mgmt

Analytics Interpretation

Communication Skills

Travel willingness

Tools

Salesforce CRM

Job description

Talkdesk seeks a CX Manager to act as a technical advisor and strategic partner for our largest customers. You will drive complex product adoption, oversee multi-product deployments, and align technical solutions with business outcomes, collaborating across sales, product, engineering, and customer success.

In this hybrid role, you will manage executive relationships, lead complex delivery initiatives, and support renewals by demonstrating value and adoption progress.