Senior Enterprise SaaS CSM - Hybrid

Thinkproject; Województwo mazowieckie; Hybrid; PLN 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Work from abroad

Flexible working hours

Language courses

Great learning opportunities

Headspace access

Women's Network

Corporate volunteering

Social events

Zusammenfassung

Thinkproject is seeking a Customer Success Manager (f/m/d) based within Support to own the ongoing success of an assigned portfolio of named customers after implementation. You will build trusted relationships, drive adoption and measurable value, monitor customer health, and coordinate with Support and internal teams to resolve risks.

As the customer's primary success contact, you will ensure clear communication, conduct proactive service reviews, and lead structured follow-ups across the

Qualifikationen

• 5-8 years of relevant experience in SaaS customer success, application support, account management, implementation, or service delivery.
• Experience managing ongoing relationships, priorities, risks, and success outcomes across enterprise customers.
• Ability to work effectively with distributed teams and customers across remote and hybrid environments.

Aufgaben

• Own the ongoing success relationship for an assigned portfolio of named customers and act as their primary point of contact within Support.
• Coordinate onboarding and service transitions from implementation to ongoing support, ensuring objectives and risks are clearly handed over.
• Agree objectives, expected outcomes, success measures, priorities, and joint action plans, with structured follow-up throughout the lifecycle.
• Monitor adoption and value realization, identify gaps, and coordinate enablement activities to deliver measurable value.
• Monitor customer health, service performance, and satisfaction to identify risks and opportunities early.
• Coordinate with Support to prioritise, own, track, and communicate customer cases in line with SLAs.
• Lead service reviews and reporting on outcomes, adoption, and actions.

Kenntnisse

Customer success

Account management

SaaS knowledge

Remote collaboration

Ausbildung

Bachelor's degree or equivalent

Tools

Ticketing systems

Jobbeschreibung

Thinkproject is seeking a Customer Success Manager (f/m/d) based within Support to own the ongoing success of an assigned portfolio of named customers after implementation. You will build trusted relationships, drive adoption and measurable value, monitor customer health, and coordinate with Support and internal teams to resolve risks.

As the customer's primary success contact, you will ensure clear communication, conduct proactive service reviews, and lead structured follow-ups across the