Associate CX & SAP Cloud Consultant

SAP IT Business Systeme; Gliwice; On-site; PLN 89,000 - 163,000; Full time

Job summary

SAP is seeking a CX-focused consultant to support full-lifecycle Customer Experience implementations across Sales Cloud, Service Cloud, SAP Commerce, or Emarsys. You translate customer processes from lead-to-order to case management and connect CX to enterprise systems, communicating clearly with technical and business stakeholders.

The role involves fit-gap workshops, solution design, go-live support, SAP CX integrations, testing, end-user training, and creating reusable templates and lessons

Qualifications

• Experience delivering CX implementations across Sales Cloud, Service Cloud, SAP Commerce, or Emarsys.
• Ability to translate business requirements into technical specifications.
• Strong communication with both technical and business stakeholders.

Responsibilities

• Support full-lifecycle CX implementations from fit-gap workshops to go-live.
• Assist with SAP CX integrations and system testing.
• Contribute to end-user training and create reusable templates and lessons learned.

Skills

Customer Experience

Sales Cloud

SAP CX

Tools

SAP CX

Job description

SAP is seeking a CX-focused consultant to support full-lifecycle Customer Experience implementations across Sales Cloud, Service Cloud, SAP Commerce, or Emarsys. You translate customer processes from lead-to-order to case management and connect CX to enterprise systems, communicating clearly with technical and business stakeholders.

The role involves fit-gap workshops, solution design, go-live support, SAP CX integrations, testing, end-user training, and creating reusable templates and lessons