Senior Client Manager, CX/EX — Growth & Renewals (Hybrid)

Dimension Data Solutions Limited (Kenya); Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

NTT DATA is seeking a Senior Client Manager to lead and grow client relationships, driving land, expansion, and renewal opportunities across our solutions. You will own accounts, ensure client satisfaction, and collaborate with vendors and partners to deliver measurable business value.

In this role you will articulate client needs, connect them to our services, and foster governance and compliance to manage risk. A bachelor’s degree and strong sales acumen are essential.

Qualifications

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in IT or professional services with focus on business development or sales.
• Strong business acumen in sales, including planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends.
• Ability to link high-value services to client needs and outcomes.
• Experience identifying opportunities and coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor's degree or equivalent in business or a sales-related field.

Responsibilities

• Manage and grow client relationships across assigned accounts.
• Drive land, expansion, and renewals across solutions.
• Own accounts and ensure client satisfaction throughout the lifecycle.
• Collaborate with vendors and partners to achieve desired results.
• Use sales tools to manage opportunities, pipelines, and forecasts.
• Develop governance and compliance policies to manage risk and ensure governance within your area.

Skills

Global partner management

Sales environments

Customer service

Business development

Sales tools & DATA

Education

Bachelor's degree or equivalent in business or a sales-related field

Tools

Salesforce.com

Job description

NTT DATA is seeking a Senior Client Manager to lead and grow client relationships, driving land, expansion, and renewal opportunities across our solutions. You will own accounts, ensure client satisfaction, and collaborate with vendors and partners to deliver measurable business value.

In this role you will articulate client needs, connect them to our services, and foster governance and compliance to manage risk. A bachelor’s degree and strong sales acumen are essential.