Senior End-User IT Support Technician — On-Site

Spektrum; Bydgoszcz; On-site; PLN 60,000 - 90,000; Full time

Job summary

Spektrum is seeking an on-site End-user IT Support specialist in Bydgoszcz, Poland, to deliver First and partial Second Line CIS support for JATEC users under CSU Bydgoszcz SOB management. You will configure, maintain and troubleshoot workstation devices, laptops, and iPhones, ensuring NCIA baselines are followed and user accounts are managed efficiently.

Responsibilities include incident handling, password/MFA resets, patch management, and routine system checks.

Qualifications

• Proven experience in end-user IT support in an enterprise or operational environment.
• Experience with device setup, reimaging and software installation.
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity).
• Experience in ticketing or ITSM systems for logging and tracking tasks.
• Familiarity with following procedures and checklists in structured environments.
• Strong knowledge of Windows OS, basic networking, and common enterprise tools.
• Understanding of IT security practices and safe device handling.
• Ability to follow documented procedures and work under time pressure.

Responsibilities

• Deliver first and partially second line CIS support to JATEC users on-site in Bydgoszcz.
• Handle incidents and service requests, configure and maintain end-user CIS equipment.
• Perform workstation and laptop reimaging and patch management according to NCIA baselines.
• Set up iPhone devices and maintain basic configurations for end users.
• Assist with password resets, MFA resets, and user access provisioning.
• Troubleshoot and resolve common IT issues; escalate complex problems when needed.
• Conduct routine asset checks and document work in ticketing systems.
• Record all performed work for traceability and accountability.

Skills

End-user IT support

Device setup

Troubleshooting

ITSM systems

Windows OS

Security practices

Documentation

On-site support

Tools

Active Directory

VMware

Microsoft services

Job description

Spektrum is seeking an on-site End-user IT Support specialist in Bydgoszcz, Poland, to deliver First and partial Second Line CIS support for JATEC users under CSU Bydgoszcz SOB management. You will configure, maintain and troubleshoot workstation devices, laptops, and iPhones, ensuring NCIA baselines are followed and user accounts are managed efficiently.

Responsibilities include incident handling, password/MFA resets, patch management, and routine system checks.