C005461 Senior CIS Technician (NS) - THU 8 Oct

EMW; Bydgoszcz; On-site; PLN 318,000 - 453,000; Full time

Job summary

EMW in Bydgoszcz, Poland seeks a Senior CIS Technician to provide on-site first-line CIS support for JATEC users under CSU Bydgoszcz SOB management. The role focuses on initial incident handling, device imaging, configuration, and lifecycle activities in accordance with NCIA baselines.

The position requires active NATO SECRET clearance, strong end-user IT skills, and the ability to work extended hours on-site as needed. English proficiency is essential for coordination and reporting.

Qualifications

• Must hold an active NATO SECRET clearance.
• Proven end-user IT support experience in enterprise/operational settings.
• Experience with device setup, reimaging and software installation.
• Strong troubleshooting skills for hardware, OS, and connectivity issues.
• Experience using a ticketing/ITSM system for logging tasks and updates.
• Ability to follow procedures and work in structured environments.
• Good English language proficiency (STANAG 6001 Level 3 or CEFR B2/C1).

Responsibilities

• Deliver First and partially Second Line CIS support to JATEC users.
• Handle end-user incidents and service requests per NCIA baselines.
• Configure, maintain and lifecycle-support end-user CIS equipment.
• Perform imaging, updates, patching and account administration.
• Escalate complex issues and document work comprehensively.
• Log all actions in designated systems for traceability.

Skills

NATO SECRET clearance

End-user IT support

Windows OS & networking

Troubleshooting & incident logging

On-site work

Ticketing/ITSM

English proficiency

Tools

Windows OS

iPhone management

Printer & peripherals

Endpoint reimaging

Active Directory basics

Job description

Deadline Date: Thursday 8 October 2026

Requirement: Senior CIS Technician

Location: Bydgoszcz, PL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 280

Required Start Date: 16 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role

The Contractor shall deliver First and partially Second Line (L1/L2*) CIS Support service to JATEC users under management of the CSU Bydgoszcz SOB, focusing on the first line handling of user incidents and service requests and on the preparation, configuration, maintenance and lifecycle support of all assigned end-user CIS equipment and associated operational activities.

The services shall encompass low-to-medium complexity technical tasks related to the first line user support and endpoint management, including workstation and laptop reimaging, configuration in accordance with the approved NCIA baselines, execution of assigned updates and patching activities as well as administration of the user accounts and access rights. The Contractor shall ensure that all tasks are executed in compliance with the NCIA policies, technical standards and operational procedures.

The primary duties are listed below, but are not limited to:

• Device setup, reinstallation, software updates, and patch management. Install or reinstall laptops using the approved standard image. Configure basic settings so the device is fully ready for the end user. Monitor updates status and resolve basic deployment failures. Perform regular configuration compliance checks
• iPhone setup & Reinstallation. Setup or wipe iPhones and configure basic settings so the iPhone is fully ready for the end user
• User Support. Handles user account requests such as password resets MFA resets based on the approved requests. Ensure users can access required systems and services
• Incident Resolution and support to implementation and execution of standard preauthorised request and new change implementations
• Troubleshooting & Support. Provide first-line support to resolve common IT issues such as login problems, software errors, or connectivity issues. Escalate more complex issues when needed. Perform routine system checks on assigned assets (performance, connectivity, system status). This includes local printer, iPhone and laptop issues
• Activity Logging & Documentation. Record all performed work (installations, updates, fixes, deployments) in the designated systems to ensure traceability and accountability

Requirements

Skills, Knowledge & Experience

• The candidate must have a currently active NATO SECRET security clearance
• Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment;
• Experience with the device setup, reimaging and software installation;
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity);
• Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM);
• Familiarity with working in structured environments (following procedures, processes, checklists, and instructions);
• Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), Basic networking (IP addressing, connectivity checks, Wi‑Fi/LAN issues), Standard office software and common enterprise tools;
• Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices)
• Ability to follow and develop documented procedures and technical instructions;
• Ability to prioritize and handle multiple tasks in a fast‑paced environment;
• Good communication skills for interacting with users and team members;
• Ability to accurately record work performed (ticket updates, logs, checklists);
• Willingness and ability to work on-site and during extended hours when required (e.g., exercises, events)
• The Contractors shall demonstrate English language proficiency at a minimum of STANAG 6001 Level 3 (or equivalent CEFR B2/C1 level)

Desirable

• Experience in NATO or NCIA environments;
• Knowledge of ITIL practices;
• Practical experience in the VDI-based environment;
• In-depth knowledge of Apple, VM Ware and Microsoft systems / tools
• Experience in the installation, configuration, administration, maintenance and support of enterprise IT infrastructure, including servers, storage systems, virtualization platforms and cloud services
• Knowledge of Microsoft server technologies and core infrastructure services, including Active Directory, Group Policy, DNS, DHCP and identity and access management solutions