Senior Director, Enterprise Client Success & Growth

Transcarent; Polska; Hybrid; PLN 420,000 - 640,000; Full time

Benefits offered by this job

Competitive medical coverage

401(k) plan with match

Paid time off

Stock options

Job summary

Transcarent seeks a Senior Director, Client Success — Mid-Market & Enterprise Account Leader to own the customer success strategy for a mixed portfolio. You will build executive partnerships, drive renewal protection and expansion, and translate client needs into commercial and product priorities.

You will lead a high-performing team and define scalable, data-driven governance. You will guide health-tech strategies across mid-market and enterprise clients, ensuring value realization, adoption

Qualifications

• 10+ years of experience in Client Success, strategic account management, enterprise client leadership, healthcare technology, SaaS, consulting, or a related field.
• 5+ years leading customer-facing teams, strategic account leaders, or a complex enterprise portfolio.
• Proven success improving retention, expanding strategic accounts, and delivering measurable outcomes.
• Experience with large employers, healthcare organizations, health plans, and benefits consultants.
• Strong executive presence and ability to influence across multiple levels, from operators to C-suite.

Responsibilities

• Lead the account leadership strategy for mid-market and enterprise clients.
• Build executive-level partnerships with CHROs, benefits leaders, CFOs, and other senior stakeholders.
• Own customer value realization with clear success plans and measurable outcomes.
• Drive retention and growth by aligning commercial priorities with product and solutions.
• Strengthen account planning, forecasting, and health metrics with clear governance.
• Lead through complexity across multi-year contracts and diverse stakeholders.
• Scale the team and playbook with coaching and repeatable practices.
• Represent the customer internally to influence priorities and remove barriers.
• Create advocacy through references, case studies, and feedback loops.
• Turn customer insights into product and operating improvements.

Skills

Client Success

Strategic account management

Enterprise leadership

Healthcare tech

SaaS

Executive presence

Commercial mindset

Account planning

Forecasting

Risk management

Cross-functional execution

Communication

Team leadership

Job description

Transcarent seeks a Senior Director, Client Success — Mid-Market & Enterprise Account Leader to own the customer success strategy for a mixed portfolio. You will build executive partnerships, drive renewal protection and expansion, and translate client needs into commercial and product priorities.

You will lead a high-performing team and define scalable, data-driven governance. You will guide health-tech strategies across mid-market and enterprise clients, ensuring value realization, adoption