Senior Data Analyst: Digital Customer Insights

Smith & Nephew; Wrocław; Hybrid; PLN 228,000 - 342,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Share options

Flexible vacation

Private health plan

Dental plans

Hybrid work model

Language courses

Postgraduate studies

Multisport card

Job summary

Smith+Naphem is seeking a Senior Data Analyst to help understand customer behavior across digital channels and turn complex data into actionable insights. You will influence how data is managed and used across a global organization, working with Digital, IT, CRM and Marketing teams to drive smarter decision making.

You will analyse data from web, marketing, learning and event platforms, shaping Customer 360 capabilities and supporting major digital initiatives while delivering meaningful

Qualifications

• Fluent English with strong communication, presentation and storytelling abilities.
• Experience in digital marketing analytics and customer journey analysis.
• Ability to turn data into actionable business insights for senior stakeholders.
• Experience collaborating with cross-functional teams in a global environment.
• Proficient in dashboards and reporting using Power BI or similar tools.

Responsibilities

• Analyse data from web, marketing, learning and event management platforms to uncover opportunities to improve customer journeys and commercial performance.
• Turn complex datasets into compelling business stories that drive action.
• Help shape Customer 360 capabilities and support major digital initiatives.
• Collaborate with Digital, IT, CRM and Marketing teams to ensure data quality and governance.

Skills

Fluent English

Digital marketing analytics

Data storytelling

Stakeholder engagement

Analytics & BI

Tools

Power BI

Job description

Smith+Naphem is seeking a Senior Data Analyst to help understand customer behavior across digital channels and turn complex data into actionable insights. You will influence how data is managed and used across a global organization, working with Digital, IT, CRM and Marketing teams to drive smarter decision making.

You will analyse data from web, marketing, learning and event platforms, shaping Customer 360 capabilities and supporting major digital initiatives while delivering meaningful