Principal Data Analyst: Customer 360 & Graph Intelligence

Datamatics-Global-Services-Ltd; Warszawa; Hybrid; PLN 349,000 - 465,000; Full time

Job summary

Datamatics-Global-Services-Ltd seeks a Principal Data Business Analyst to bridge business stakeholders and technical teams for Customer 360 and Graph Intelligence initiatives. You will identify high-value use cases, gather requirements, and translate them into actionable capabilities across enterprise data domains.

You will define processes, BRDs, user stories, and KPIs, supporting workshops, backlog prioritization, and data-driven decision making within a global, cross-functional environment.

Qualifications

• 8+ years of relevant professional experience in BA, Data BA, Data Management, or related areas.
• Experience as Senior/Lead/Principal on complex enterprise initiatives.
• Experience gathering, documenting, validating, and managing business, functional, and data requirements.
• Experience creating user stories, use cases, BRDs, functional specs, process flows, workflows, and acceptance criteria.
• Experience facilitating workshops and interviewing stakeholders.
• Strong stakeholder management across multiple units and senior stakeholders.
• Experience with enterprise data platforms, analytics solutions, CRM data, or master data.
• Ability to translate complex business problems into clear use cases for technical teams.
• Experience defining KPIs, success criteria, and measurable value for data initiatives.
• Experience supporting end-to-end delivery lifecycle.

Responsibilities

• Engage with stakeholders across brands, regions, and functions to identify Customer 360 and Graph Intelligence use cases.
• Define and document personas, processes, workflows, KPIs, and expected outcomes.
• Create and maintain BRDs, functional specs, use cases, and user stories.
• Analyze relationships across customer, account, asset, product, contract, revenue, and service data.
• Support definition of Customer 360 and Graph Intelligence capabilities for Key Account Management and loyalty.
• Manage stakeholder feedback during solution design, development, UAT, rollout, and adoption.
• Prioritize use cases based on value, data availability, feasibility, and alignment.
• Support product roadmap, MVP definition, backlog refinement, and prioritization.
• Assist in business case development, value hypotheses, and measurable outcomes for data investments.
• Contribute to reusable enterprise-wide data products and continuous improvement of capabilities.

Skills

Business Analysis

Data Business Analysis

Data Management

Data & Analytics

CRM

Enterprise Applications

Stakeholder Management

Workshop Facilitation

Requirements Gathering

User Stories

Use Cases

BRDs & FSDs

KPIs & Metrics

Cross-Functional Collaboration

Education

Bachelor's degree

Master's degree / Certification (advantageous)

Tools

Azure DevOps

Confluence

Jira

Job description

Datamatics-Global-Services-Ltd seeks a Principal Data Business Analyst to bridge business stakeholders and technical teams for Customer 360 and Graph Intelligence initiatives. You will identify high-value use cases, gather requirements, and translate them into actionable capabilities across enterprise data domains.

You will define processes, BRDs, user stories, and KPIs, supporting workshops, backlog prioritization, and data-driven decision making within a global, cross-functional environment.