Senior Data Analyst – Digital Customer Experience

Smith & Nephew; Wrocław; Hybrid; PLN 228,000 - 342,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Share options

Flexible vacation

Private health plan

Dental plans

Hybrid work model

Language courses

Postgraduate studies

Multisport card

Job summary

Smith+Naphem is seeking a Senior Data Analyst to help understand customer behavior across digital channels and turn complex data into actionable insights. You will influence how data is managed and used across a global organization, working with Digital, IT, CRM and Marketing teams to drive smarter decision making.

You will analyse data from web, marketing, learning and event platforms, shaping Customer 360 capabilities and supporting major digital initiatives while delivering meaningful

Qualifications

• Fluent English with strong communication, presentation and storytelling abilities.
• Experience in digital marketing analytics and customer journey analysis.
• Ability to turn data into actionable business insights for senior stakeholders.
• Experience collaborating with cross-functional teams in a global environment.
• Proficient in dashboards and reporting using Power BI or similar tools.

Responsibilities

• Analyse data from web, marketing, learning and event management platforms to uncover opportunities to improve customer journeys and commercial performance.
• Turn complex datasets into compelling business stories that drive action.
• Help shape Customer 360 capabilities and support major digital initiatives.
• Collaborate with Digital, IT, CRM and Marketing teams to ensure data quality and governance.

Skills

Fluent English

Digital marketing analytics

Data storytelling

Stakeholder engagement

Analytics & BI

Tools

Power BI

Job description

Life. Unlimited. At Smith+Naphem we design and manufacture technology that takes the limits off living. Do you enjoy using data to shape exceptional digital customer experiences? This is an opportunity to join a global team at the centre of a major digital transformation journey, helping drive smarter decision making across customer engagement, marketing effectiveness and digital experience. Working across a broad digital ecosystem, you will influence key strategic initiatives, partner with senior stakeholders around the world and help build the future of customer insights and analytics at Smith+Naphem. What will you be doing? As Senior Data Analyst, you will play a critical role in helping the organisation better understand customer behaviour across digital channels. You will analyse data from web, marketing, learning and event management platforms to uncover opportunities that improve customer journeys, engagement and commercial performance. Working closely with Digital, IT, CRM and Marketing teams, you will turn complex datasets into compelling business stories that drive action. You will help shape the evolution of Customer 360 capabilities, support major digital initiatives and influence how data is managed, governed and used across the business. While delivering meaningful insights today, you will also help build the foundations for a more connected and data driven future. What will you need to be successful? Success in this role comes from being able to combine deep analytical expertise with commercial awareness, strong stakeholder engagement and a passion for improving customer experiences through data. You will be comfortable working in a complex global environment, influencing senior leaders and translating data into clear recommendations that drive business decisions.

Key requirements include:

• Fluent English with outstanding communication, presentation and storytelling skills, capable of engaging and influencing senior stakeholders across a global organisation.
• Proven experience collaborating with diverse cross functional teams in an international environment, ideally within a global company operating across multiple business units.
• Strong digital marketing and marketing analytics experience, including customer journey analysis, campaign performance measurement, web analytics and CRM data insights.
• Advanced analytical capability combined with a solid understanding of data, reporting and business intelligence tools, together with enough technical knowledge to effectively partner with Digital and IT teams on data quality, integration and Customer 360 initiatives.
• Experience developing dashboards and reporting solutions using Power BI or similar analytics tools, with the ability to transform complex data into actionable insights.

The anticipated base compensation range for this position is 228,000 PLN – 342,000 PLN annually. The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited. We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website

Your Future:

• Generous annual bonus, life insurance, Save As You Earn share options.
• Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Private Health and Dental plans, multisport card/my benefit platform and much more.
• Hybrid Working Model (For most professional roles).
• Hands On, Team Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies.

#LI_BJ1 Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Naphem is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Naphem a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfil our shared purpose of Life Unlimited.