Senior Customer Experience & Fulfillment Leader

Easy Outsource; Poland; Remote; PLN 60,000 - 80,000; Full time

Job summary

A leading service provider in Poland is looking for a Customer Service and Order Fulfillment Manager to drive strategic oversight in customer service and ensure operational excellence in order fulfillment. The ideal candidate should have a strong background in customer experience management and e-commerce operations, with at least 10 years of experience, including 5 years in a leadership position. This role demands exceptional communication skills and the ability to foster collaboration across various departments.

Qualifications

• Minimum of 10 years of experience in customer experience management, with at least 5 years in leadership.
• Proven track record in leading and scaling customer service teams.
• Outstanding written and verbal communication skills in English.

Responsibilities

• Develop and execute a customer experience strategy for satisfaction and loyalty.
• Build, mentor, and lead a high-performing customer service team.
• Manage the order fulfillment process ensuring accuracy and quality.

Skills

Customer experience management

E-commerce operations

Team leadership

Communication skills

Analytical skills

Problem-solving abilities

Education

Bachelor’s degree in Business Administration, Communications, or related field

Advanced degree preferred

Tools

CRM systems

Data analytics tools

Microsoft Office Suite

Google Workspace

Project management tools

Shopify

Job description

A leading service provider in Poland is looking for a Customer Service and Order Fulfillment Manager to drive strategic oversight in customer service and ensure operational excellence in order fulfillment. The ideal candidate should have a strong background in customer experience management and e-commerce operations, with at least 10 years of experience, including 5 years in a leadership position. This role demands exceptional communication skills and the ability to foster collaboration across various departments.