Remote Customer Support Lead — Scale High-Volume eCommerce

BJ-Ecom B.V.; Poland; Remote; Confidential; Full time

Benefits offered by this job

Fully remote work environment

Opportunity to manage a large-scale CS operation

Fast-paced, growth-driven team

Room for career growth and leadership impact

Job summary

A fast-growing dropshipping company is seeking an experienced Customer Support Manager in Poland to lead and optimize its customer service operations. In this fully remote role, you will oversee a team of 12 agents and focus on enhancing support performance while managing high volumes of e-commerce orders. Candidates should have experience in customer support team management and be ready to implement systems for efficiency and effectiveness. There is significant room for career growth and leadership impact within the organization.

Qualifications

• Proven experience managing a large customer support team (10+ agents).
• Experience with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day).
• Strong understanding of customer support KPIs and performance management.

Responsibilities

• Lead and optimize customer service operations.
• Oversee a team of 12 Customer Support agents.
• Continuously improve support systems and performance.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Data-driven mindset

Tools

Helpdesk tools

Job description

A fast-growing dropshipping company is seeking an experienced Customer Support Manager in Poland to lead and optimize its customer service operations. In this fully remote role, you will oversee a team of 12 agents and focus on enhancing support performance while managing high volumes of e-commerce orders. Candidates should have experience in customer support team management and be ready to implement systems for efficiency and effectiveness. There is significant room for career growth and leadership impact within the organization.