Call Center Director - Strategic Leader (Poland & CEE)

edrone; Polska; On-site; PLN 250,000 - 380,000; Full time

Benefits offered by this job

Performance-based bonus system

Comprehensive benefits package

Participation in international projects

Job summary

A growing customer service company is seeking an experienced Head of Call Center in Poland to lead operations and a dynamic team. The role involves shaping customer service strategies, optimizing performance, and ensuring high service quality across a large team. Ideal candidates will have a strong background in call center management, fluency in Polish and English, and possess excellent analytical skills. An attractive benefits package and performance-based bonuses are offered, along with opportunities for international project involvement.

Qualifications

• Proven experience in leadership roles with 100+ employees.
• Solid background in sales-driven call center operations.
• Demonstrated experience in developing high-performing management teams.

Responsibilities

• Oversee call center operations in Poland.
• Lead team leaders and managers in developing competencies.
• Drive business results by defining performance targets.

Skills

Leadership in a call center environment

Fluent Polish

Excellent English

Analytical skills

Microsoft Excel proficiency

Experience with Power BI

Job description

A growing customer service company is seeking an experienced Head of Call Center in Poland to lead operations and a dynamic team. The role involves shaping customer service strategies, optimizing performance, and ensuring high service quality across a large team. Ideal candidates will have a strong background in call center management, fluency in Polish and English, and possess excellent analytical skills. An attractive benefits package and performance-based bonuses are offered, along with opportunities for international project involvement.