Remote Customer Care & Sales Specialist

6003 Genpact Poland sp. z o.o.; Lublin; Remote; PLN 73,000 - 88,000; Full time

Job summary

Genpact Sri. Associate - Customer Care - Sales & Support is a Poland-based role focusing on order management and customer service excellence. You will use Salesforce and SAP to handle end-to-end order flows and resolve issues efficiently, including line stops or aircraft on ground scenarios.

The job emphasizes collaboration with global teams, adherence to SLAs, and data accuracy. German language skills are required, and some travel may be possible.

Qualifications

• Bachelor's degree in business administration or a related field.
• Experience in customer care and order management.
• Proficiency with SAP and Salesforce platforms.

Responsibilities

• Provide excellence in customer service through knowledge-driven order management and problem solving.
• Manage end-to-end order flow using SAP, Salesforce and customer portals.
• Maintain customer master data and notify customers of issues in pricing, Certs, MOQ, or other blockers.
• Collaborate with internal stakeholders to resolve queries and meet KPIs.

Skills

Customer Care

Sales & Support

Data Analytics

Salesforce

SAP

Education

Bachelor's degree in Business Administration

Tools

Salesforce

SAP

ServiceNow

Job description

Genpact Sri. Associate - Customer Care - Sales & Support is a Poland-based role focusing on order management and customer service excellence. You will use Salesforce and SAP to handle end-to-end order flows and resolve issues efficiently, including line stops or aircraft on ground scenarios.

The job emphasizes collaboration with global teams, adherence to SLAs, and data accuracy. German language skills are required, and some travel may be possible.