Senior AI-Powered Customer Care Specialist (Remote)

Genpact; Lublin; Remote; PLN 86,000 - 108,000; Full time

Job summary

Genpact is seeking a Sr. Associate - Customer Care to join a blended remote team. The role focuses on presenting products, qualifying potential customers, and coordinating with sales and partners.

You will monitor queues, identify customer needs, and support relationship development while driving data quality and process improvements. The position requires a Bachelor's degree and involves working in a dynamic, innovation-driven environment with focus on continuous improvement and stakeholder

Qualifications

• Bachelors in business, marketing, IT or related field.
• Customer care or service experience preferred.
• Strong data handling and analytical skills.

Responsibilities

• Presentation of products, services and promotions following defined processes.
• Qualify potential new customers and forward leads to Sales.
• Act as central contact for trade partners, private and end customers.
• Monitor work queues for new requests and identify customer needs.
• Support sales/marketing in developing sustainable relationships.
• Drive data quality improvements and process efficiency.

Skills

Customer Care

Customer Experience

Data Management

Online Customer Support

Customer Journey Mapping

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Information Technology

Job description

Genpact is seeking a Sr. Associate - Customer Care to join a blended remote team. The role focuses on presenting products, qualifying potential customers, and coordinating with sales and partners.

You will monitor queues, identify customer needs, and support relationship development while driving data quality and process improvements. The position requires a Bachelor's degree and involves working in a dynamic, innovation-driven environment with focus on continuous improvement and stakeholder