Senior Cloud SaaS Support Engineer (Tier 2–3)

Check Point Software

Warszawa

On-site

PLN 180,000 - 240,000

Full time

2 days ago

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Job summary

Check Point Software is seeking a Technical Support Engineer to join the Exposure Management team in Poland. You will troubleshoot complex cloud SaaS platforms, respond to customer tickets, and contribute to ongoing product improvements by collaborating with developers.

You should have 5+ years in Tier 2/3 cloud SaaS support, strong English communication, and hands-on experience with AI-assisted tools. The role emphasizes proactive problem solving and cross-functional teamwork.

Qualifications

5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.
Experience working with external customers and leading live troubleshooting sessions.
Experience in Cloud & SaaS environments (AWS, Azure, GCP).
Experience in troubleshooting and debugging distributed systems.
Experience writing scripts in Bash/Python.
High level of both spoken and written English.
Experience using or integrating AI-assisted tools.
Multitasker and hands-on problem-solver with process orientation.

Responsibilities

Troubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.
Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
Collaborate with external Customers and respond to tickets and escalations within SLA.
Work with development and cyber teams to meet ambitious company goals.