Cloud Support Engineer

Strategy; Warszawa; Hybrid; PLN 140,000 - 160,000; Full time

Job summary

Strategy is seeking a Cloud Support Engineer to manage its Cloud infrastructure in Warsaw. The role includes day-to-day management, incident response, and platform administration.

The ideal candidate has technical education or IT experience, with strong skills in AWS, Azure, Linux, and containers. A keen attention to detail and excellent communication in English are essential. Salary ranges from PLN 140k-160k gross annually.

Qualifications

• Enthusiastic personality fostering a positive work environment.
• Ability to work independently.
• Practical experience managing critical customer issues is a plus.

Responsibilities

• Manage the Strategy Cloud infrastructure including maintenance activities.
• Implement customer change requests in compliance with Change Control.
• Respond to incidents and troubleshoot infrastructure-related issues.
• Administer and troubleshoot the Strategy Platform.
• Maintain high quality documentation for all tasks.

Skills

AWS

Azure

Linux

GCP

Kubernetes

Written communication

Verbal communication

Time management

Teamwork

Attention to detail

Education

Technical education or experience in IT roles

Job description

Cloud Support Engineer

Job Description The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.

Responsibilities

• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technology teams on troubleshooting of platform related issues.
• Strategy Platform administration and troubleshooting.
• Maintaining high quality documentation for all related tasks.

Qualifications

• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers (Kubernetes) experience strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must. Fluency in German is a plus.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• Attention to detail.

Additional Information

• Available to work from the Warsaw office at least 3 days a week.
• The annual gross salary ranges from PLN 140k-160k gross.