Cloud Security Support Engineer

Upwind Security, Inc.; Poland; Remote; PLN 60,000 - 80,000; Full time

Job summary

Upwind Security, Inc. in Poland is seeking a highly skilled Technical Support Engineer to lead in troubleshooting complex technical issues and ensuring exceptional customer satisfaction. The role involves documenting solutions, escalating critical cases, and leveraging cloud expertise to deliver unparalleled support.

The ideal candidate will build strong, lasting relationships with customers through effective communication and support while enhancing their technical skills to provide top-tier service.

Responsibilities

• Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
• Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
• Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
• Create and update support documentation while logging all interactions in the support system.
• Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Job description

Upwind Security, Inc. in Poland is seeking a highly skilled Technical Support Engineer to lead in troubleshooting complex technical issues and ensuring exceptional customer satisfaction. The role involves documenting solutions, escalating critical cases, and leveraging cloud expertise to deliver unparalleled support.

The ideal candidate will build strong, lasting relationships with customers through effective communication and support while enhancing their technical skills to provide top-tier service.