Tier II IT Support Specialist - Hybrid Ready

LE0002 Relativity Poland sp. z o.o.; Województwo małopolskie; On-site; PLN 72,000 - 108,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Parental leave

Flexible work arrangements

Two week-long company breaks

Job summary

Relativity Poland sp. z o.o. is hiring an IT Support Specialist (Intermediate) to provide Tier2 support and independently resolve a broad range of tickets.

You will troubleshoot advanced desktop, network, and application issues across multiple platforms and serve as an escalation point for Tier1 analysts. You will work with AzureAD/Microsoft365, IAM workflows, MFA troubleshooting, and endpoint management tools (Intune, JAMF, Autopilot).

Qualifications

• 2+ years in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.
• Certifications such as Microsoft365 Fundamentals, Azure Fundamentals, JAMF, or ITILv4 preferred.
• Experience with automation or scripting tools preferred.

Responsibilities

• Provide Tier2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier1 analysts.
• Train and coach junior team members.
• Support identity management tasks (AzureAD/Microsoft365, IAM workflows, MFA troubleshooting).
• Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
• Own major incident communication for incidents within scope.
• Contribute to knowledge base improvements and documentation quality.
• Participate in root‑cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.

Skills

Technical support

OS proficiency

Remote/Hybrid/Global teams

Automation scripting

Education

Associate degree

Tools

AzureAD/Microsoft365

Intune

JAMF

Autopilot

Job description

Relativity Poland sp. z o.o. is hiring an IT Support Specialist (Intermediate) to provide Tier2 support and independently resolve a broad range of tickets.

You will troubleshoot advanced desktop, network, and application issues across multiple platforms and serve as an escalation point for Tier1 analysts. You will work with AzureAD/Microsoft365, IAM workflows, MFA troubleshooting, and endpoint management tools (Intune, JAMF, Autopilot).