Account Success Manager – Life Science

eConsulting; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Base salary + bonus

Private medical care

Sports card

Group life insurance

Language lessons

Job summary

eConsulting is seeking an Account Success Manager in Warsaw to nurture existing client relationships across pharma, lab, biotech, and eco sectors. You will ensure clients feel fully supported, help them achieve their goals, and foster long-term partnerships that drive ongoing collaboration.

You will work with our Delivery team to keep projects on track, spot upsell opportunities, and gather feedback to improve service quality, while keeping a client-centric, solutions-focused mindset.

Qualifications

• Experience in Customer Success, Account Management or B2B service.
• Strong relationship-building within Life Science sectors.
• Excellent listening, empathy and problem-solving.
• Independent worker with strong organization.

Responsibilities

• Be the trusted partner for existing clients and deliver real value.
• Coordinate with Delivery team to remove communication bottlenecks.
• Identify upsell opportunities and expand cooperation.
• Regular check-ins and gather feedback to prevent issues.
• Coordinate with experts to bring in technical knowledge while maintaining relationship quality.

Skills

Customer Success

Account Management

B2B Service

Project Management

Life Science

Active Listening

Problem Solving

Organization

Communication

Job description

Got experience working with B2B clients and know your way around the Life Science sector. We are looking for someone who genuinely enjoys talking to people, looking after their projects, and building long-term relationships. At eConsulting, you don't need to be a scientist—our technical experts handle the complex questions. As an Account Success Manager, your main goal is to ensure our existing clients feel fully supported, achieve their goals through our services, and simply want to stick with us for years to come.

Key Responsibilities

• Customer Success Management: Act as a trusted partner and go-to person for the companies that have already placed their trust in us (across pharma, lab, biotech, and eco sectors). Ensure our collaboration brings them real, tangible value.
• Internal Client Advocacy: Make sure projects run smoothly and help clear any communication bottlenecks between the client and our Delivery team whenever bumps appear along the road.
• Upselling via Trust: Keep your finger on the pulse. Know your clients' pain points, and when you see an opportunity to help with other straightforward consulting topics, suggest expanding our cooperation naturally.
• Regular Check-ins & Feedback Gathering: Initiate casual catch-ups and meetings to check the temperature of the relationship, gather feedback, and fix minor issues long before they ever turn into real problems.
• Teamwork with Experts: Whenever a client needs deep technical or subject-matter expertise, bring our specialists to the table while continuing to steer the overall comfort and strength of the relationship.

Required Skills & Experience

• Professional experience in Customer Success, Account Management, B2B customer service, or Project Management with a strong focus on relationships.
• Comfortable navigating Life Science / pharma / eco topics—the industry shouldn't intimidate you, though reciting regulatory standards by heart isn't required.
• High business empathy, an active listening mindset, and a focus on problem-solving rather than aggressive "hard selling."
• High independence, excellent personal organization, and a genuine desire to help clients succeed.
• Strong communication skills, including the ability to put out fires before they even ignite.

Nice to Have

• Strong command of English (useful for international accounts).
• Previous experience working with clients in the pharmaceutical, medical, or eco industries.

What We Offer

• Transparent Remuneration: A stable base salary + performance bonus .
• Benefits package: Private medical care, sports card, group life insurance.
• Language lessons with a dedicated teacher.