Junior Project Manager (Delivery - Customer Success Focus)

Vertex Agility; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Vertex Agility is seeking a Junior Project Manager with a strong customer success mindset to join our software consultancy team in Poland. You will support day-to-day delivery activities, coordinate with engineers, and maintain visibility over progress, risks, and outcomes across multiple client engagements.

The role offers growth into project management with increasing client-facing responsibilities and emphasis on delivering measurable client value.

Qualifications

• 1–3 years of experience in Project Management, Customer Success, Consulting, or similar roles
• Basic understanding of software development processes (Agile, Scrum, or similar)
• Strong communication and stakeholder management skills
• Ability to manage multiple tasks across different projects
• Proactive mindset with strong problem-solving abilities

Responsibilities

• Assist planning and execution of software projects across client engagements
• Coordinate with engineering teams to track progress, priorities, and blockers
• Facilitate delivery activities such as stand-ups, planning sessions, and status updates
• Provide clear updates on timelines, scope, and delivery risks
• Act as a key point of contact for clients on delivery-related topics
• Build strong relationships and align client objectives with project outcomes
• Support onboarding and ensure collaboration with delivery teams to deliver measurable value
• Identify opportunities to enhance client engagement and expand services

Skills

Project management

Customer success

Communication

Stakeholder management

Multi-tasking

Proactive problem-solving

Tools

Jira

Confluence

Salesforce

Job description

We are looking for a Junior Project Manager with a strong customer success mindset to join our team. This role combines hands-on involvement in software project delivery with active client engagement, ensuring both successful execution and high client satisfaction.

You will work across multiple client engagements, supporting day-to-day delivery activities while maintaining visibility over project progress, risks, and outcomes. This is an ideal role for someone who wants to grow in project management while gaining exposure to client-facing responsibilities in a software consultancy environment.

Key Responsibilities

Project Delivery Support

• Support the planning and execution of software projects
• Coordinate with engineering teams to track progress, priorities, and blockers
• Facilitate delivery activities such as stand-ups, planning sessions, and status updates
• Ensure visibility on timelines, scope, and delivery risks

Client Engagement

• Act as a key point of contact for clients on delivery-related topics
• Build strong working relationships and understand client objectives
• Ensure alignment between client expectations and project outcomes

Customer Success & Value Delivery

• Support client onboarding and ensure smooth collaboration with delivery teams
• Contribute to success plans aligned with client goals and project milestones
• Monitor client engagement and satisfaction, identifying risks or improvement areas
• Help ensure clients achieve measurable value from our services
• Work across multiple projects and clients simultaneously
• Maintain visibility across engagements, identifying dependencies and risks
• Provide clear and structured updates to internal and external stakeholders
• Identify delivery or communication issues early
• Collaborate with internal teams to resolve challenges efficiently
• Escalate risks when necessary and support resolution efforts

Account Growth Support

• Identify opportunities to enhance client engagement or expand support
• Collaborate with internal teams to align client needs with additional services
• Support long-term client success and retention

Requirements

Must-Have

• 1–3 years of experience in Project Management, Customer Success, Consulting, or similar roles
• Basic understanding of software development processes (Agile, Scrum, or similar)
• Strong communication and stakeholder management skills
• Ability to manage multiple tasks across different projects
• Proactive mindset with strong problem-solving abilities

Nice-to-Have

• Experience in a software consultancy or agency environment
• Familiarity with tools such as Jira, Confluence, or Salesforce
• General understanding of software development concepts (frontend, backend, APIs)

What We’re Looking For

• Someone who enjoys working at the intersection of delivery and client interaction
• A structured and organized individual who can bring clarity to complex situations
• A proactive communicator who identifies issues early and takes ownership
• A team player who can adapt quickly across different projects and environments

Why Join Us

• Work on diverse software projects across industries and technologies
• Gain exposure to both project delivery and client-facing responsibilities
• Be part of a fast-paced, collaborative environment with real ownership
• Grow into more senior project or delivery management roles over time