Senior Delivery Manager

EPAM Systems, Inc.; Gdańsk; On-site; PLN 900,000 - 1,300,000; Full time

Job summary

EPAM Systems, Inc. is seeking a Senior Delivery Manager to own client engagements end-to-end, from opportunity qualification through delivery and value realization.

You will connect Sales, Delivery, Solutions, and client leadership to turn commitments into high-quality execution and long-term partnerships. The role requires 8+ years in IT services with hands-on delivery, AI experience, and strong English communication.

Qualifications

• Minimum 8 years in IT services, consulting, or digital delivery.
• Hands-on technology background with AI in delivery is a plus.
• Excellent English communication and stakeholder management.

Responsibilities

• Own end-to-end engagement lifecycle from qualification to delivery and P&L outcomes.
• Build relationships with CTO/CIO and senior stakeholders; lead governance and escalations.
• Lead presales and respond to RFP/RFI with Sales and Solution Architects.
• Manage transition from deal to delivery; ensure SOWs and plans are aligned.
• Grow and mentor Delivery Managers and Tech Leads; scale teams.
• Establish data-driven governance with KPIs and risk control.
• Drive AI adoption to improve SDLC and strengthen proposals.
• Oversee architecture governance aligned with client requirements.

Skills

P&L ownership

Executive client engagement

Delivery governance

RFP/RFI responses

Presales leadership

SOW/Commercial knowledge

AI in delivery

Team leadership

Job description

Join our team as a Senior Delivery Manager and take end-to-end ownership of client engagements, from opportunity qualification through delivery execution and value realization. Acting as the primary link between Sales, Delivery, Solutions, and client leadership, you will turn commercial commitments into high-quality execution, long-term client partnerships, and sustainable account growth. This role is suited to a senior delivery leader who can combine commercial ownership, executive client engagement, hands‑on delivery governance, and technology fluency. It offers the opportunity to shape large-scale engagements, influence account growth, and drive AI‑enabled delivery improvements across complex client environments.

Responsibilities

• Own the engagement lifecycle end‑to‑end — from opportunity qualification through delivery execution and stabilization — with full ownership of outcomes and P&L (revenue and profitability)
• Build trusted relationships with C-level executives (e.g., CTO, CIO), VPs or senior client stakeholders; lead governance, expectation management, and escalations
• Lead presales engagements and own RFP/RFI responses, partnering with Sales and Solution Architects to shape the engagement model, delivery approach, and feasibility
• Lead the deal-to-delivery transition, ensuring SOWs, commercial agreements and delivery plans are aligned and executable
• Manage and grow a team of Delivery/Program Managers and Tech Leads — scaling from leading a single delivery team to overseeing a group of managers
• Establish data‑driven delivery governance (KPIs, reporting, escalation paths), mitigate risk and manage scope and commercial evolution
• Drive AI adoption across delivery teams to improve SDLC efficiency and translate AI‑driven gains into competitive RFP and proposal narratives
• Oversee architecture governance, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standards

Requirements

Minimum 8 years in IT services, consulting, or digital delivery, with a hands‑on technology background (software engineering, solution architecture, or technology consulting) and visible technical focus in your management track record; technical certifications are a plus Practical, hands‑on experience with AI in delivery — delivering AI‑based solutions or driving AI adoption across the SDLC — with a native‑AI mindset that strengthens RFP and proposal competitiveness Full ownership — not coordination — of mid‑or large‑scale engagements delivery, typically 40–50+ FTE and $5M+ in contract value, including full P&L accountability; experience scaling from leading one delivery team to managing a group of managers Proven leadership — not support — in client engagement, delivery management and pre‑sales — including direct ownership of RFP/RFI responses and proposal development — across complex, multi‑stream delivery Full ownership of MSAs, SOWs, commercial models, and delivery approaches, including scope, margin, and change management; experience with fixed‑price or outcome‑based models is very much desirable Direct, regular engagement with C-level/VP (or senior B‑track) client stakeholders; strong commercial negotiation, CSAT ownership, and an account‑growth mindset. From first handshake with the client to scaled delivery Engagement governance, delivery orchestration and structured escalation management, with systems thinking that connects sales, delivery, and operations Working knowledge of solution architecture fundamentals and software engineering best practices (code quality, CI/CD, testing, tooling, architecture governance) Basic awareness of security and compliance standards relevant to IT delivery (data privacy, ISO/ITIL‑aligned practices) Excellent written and spoken English (B2+ as minimum, preferably C1+)