Senior Client Manager - CX/EX

NTT Ltd.; Warszawa; Hybrid; PLN 240,000 - 360,000; Full time

Job summary

NTT DATA in Warszawa is seeking a Senior Client Manager to own and grow client relationships across all solutions, driving land, expansion, and renewals throughout the account lifecycle.

You will work with vendors and partners to manage opportunities, pipelines, and forecasts, serving as the primary client contact to ensure effective communication and strong business relationships.

Qualifications

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in IT or professional services, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company’s offerings, client applications, use cases, and market trends.
• Ability to link high-value services to client needs and outcomes.
• Experience identifying and advancing opportunities with prospects and clients; coordinating internal and external resources to close sales.
• Excellent client engagement and management skills to drive sales growth.
• Prior experience with Salesforce.com contact platform.
• A bachelor’s degree or equivalent in business or a sales-related field.

Responsibilities

• Manage and grow relationships with our clients, driving land, expansion, and renewals across all solutions within assigned accounts, owning these accounts from start to finish.
• Collaborate with vendors and partners to manage accounts, opportunities, pipelines, and forecasts; act as the main point of contact for clients.
• Identify client needs, articulate how services meet them, and drive demand; encourage clients to explore additional services to nurture revenue growth.
• Develop governance and compliance policies to manage risk and ensure financial governance within the area of specialization.

Skills

Partner management

Sales experience

Customer service

Business acumen

Sales forecasting

Education

Bachelor’s degree in business or related field

Tools

Salesforce.com

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business.

You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company’s sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.

To thrive in this role, you need to have:

• Advanced experience in global partner management, sales environments, and customer service.
• Experience in the IT or professional services industry, focusing on business development and/or sales.
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company’s offerings, client applications, use cases, and market trends.
• Ability to link our high-value services to specific client needs and outcomes.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.
• A bachelor’s degree or equivalent in business or a sales-related field.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.