Senior Business Process Consultant- ServiceNow

Ubique Systems; Łódź; In loco; PLN 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Ubique Systems is seeking a Senior ServiceNow HRSD Consultant to lead HR process discovery, requirement analysis, solution design, and transformation initiatives. The role partners with HR stakeholders, Product Owners, Architects, and development teams to translate business requirements into scalable HRSD solutions.

The successful candidate will facilitate workshops, drive adoption of out-of-the-box capabilities, and support HR service taxonomy, SLAs, and lifecycle events from onboarding to

Competenze

• Hands-on functional consulting in ServiceNow HRSD.
• Experience with HR Case Management, Employee Center, Knowledge, Lifecycle Events.
• Experience in Agile/Scrum-based ServiceNow implementations.
• Proven skills in workshops and requirements gathering.

Mansioni

• Lead workshops with HR stakeholders to map current and future processes.
• Provide functional consulting across HRSD modules including HR Case Management, Employee Center, Knowledge and Lifecycle Events.
• Translate requirements into user stories and acceptance criteria.
• Collaborate with ServiceNow Architects and Developers to design platform solutions.
• Drive adoption of out-of-the-box capabilities while minimizing customizations.
• Support HR service taxonomy, SLAs, and notifications; participate in validation and sign-off.

Conoscenze

ServiceNow HRSD

HR Case Management

Employee Center

Lifecycle Events

Workshop facilitation

User stories

Agile/Scrum

Stakeholder management

Requirements workshops

Process discovery

Formazione

ServiceNow HRSD certification

Strumenti

Workday

SAP SuccessFactors

Flow Designer

IntegrationHub

Reporting

Descrizione del lavoro

We are looking for a Senior Business Process Consultant- ServiceNow for one of our customer who has an expertise in:-

Role Summary

We are looking for an experienced ServiceNow Senior Business Process Consultant – HRSD to lead HR process discovery, requirement analysis, solution design, and transformation initiatives. The role will work closely with HR stakeholders, Product Owners, Architects, and development teams to translate business requirements into scalable ServiceNow HRSD solutions.

Key Responsibilities

• Lead workshops with HR stakeholders to understand current-state processes, pain points, business requirements, and future-state objectives.
• Provide functional consulting across ServiceNow HRSD, including HR Case Management, Employee Center/Employee Center Pro, HR Knowledge Management, Lifecycle Events, and HR Services.
• Analyze existing HR processes and recommend opportunities for standardization, simplification, automation, and employee experience improvement.
• Translate business requirements into user stories, functional requirements, process flows, acceptance criteria, and solution requirements.
• Facilitate process design and requirement-gathering workshops with business, HR, and technical stakeholders.
• Partner with ServiceNow Architects and Developers to ensure functional requirements are translated into appropriate platform solutions.
• Drive adoption of ServiceNow out-of-the-box capabilities while minimizing unnecessary customizations.
• Support HR service taxonomy, case categorization, assignment/routing requirements, SLAs, knowledge, notifications, and HR service configuration.
• Define and validate employee journeys and lifecycle processes such as onboarding, offboarding, transfers, and other employee transitions.
• Support integrations and process requirements involving enterprise HR platforms such as Workday, SAP SuccessFactors, or other HR systems.
• Participate in solution validation, UAT, defect triage, release readiness, and business sign-off.
• Provide functional leadership and guidance to Business Analysts and delivery teams throughout the implementation lifecycle.
• Support stakeholder communication, governance, demos, and ServiceNow HRSD roadmap discussions.

Required Skills

• Strong hands-on functional/consulting experience in ServiceNow HRSD.
• Strong understanding of HR Case Management, HR Services, Employee Center, HR Knowledge, and Lifecycle Events.
• Experience conducting process discovery, fit-gap analysis, requirement workshops, and future-state process design.
• Strong experience developing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of ServiceNow platform capabilities, workflows/Flow Designer, integrations, reporting, and security concepts.
• Ability to bridge the gap between HR business stakeholders and ServiceNow technical teams.
• Strong stakeholder management, workshop facilitation, presentation, and communication skills.
• Experience working in Agile/Scrum-based ServiceNow implementation programs.

Preferred Skills

• Relevant ServiceNow HRSD implementation certification.
• Experience with large enterprise HR transformation programs.
• Understanding of Employee Center Pro, Virtual Agent, Performance Analytics, and IntegrationHub.
• Experience integrating ServiceNow HRSD with Workday or SAP SuccessFactors.
• Exposure to global HR processes, data privacy, employee data security, and HR compliance requirements.