Servicenow HRSD consultant

brabers; Łódź; Vor Ort; PLN 180.000 - 240.000; Vollzeit

Zusammenfassung

brabers is seeking a ServiceNow HRSD consultant to design and implement HR service delivery. You will partner with HR stakeholders and ServiceNow teams to translate business needs into HRSD solutions that improve efficiency and employee experience.

Responsibilities include process discovery, fit-gap analysis, future-state design, and creating user stories, acceptance criteria, and process flows. You will lead agile delivery in ServiceNow with workflows, integrations, reporting, and security

Qualifikationen

• Hands-on experience with ServiceNow HRSD
• Experience in HR Case Management, Employee Center and lifecycle events
• Experience conducting process discovery, fit-gap analysis, requirement workshops and future-state design
• Strong skills in writing user stories, acceptance criteria, and functional specs
• Knowledge of ServiceNow workflows, security concepts and reporting
• Ability to bridge HR business and technical teams
• Strong stakeholder management and workshop facilitation
• Experience in Agile/Scrum-based implementations

Aufgaben

• Lead discovery and analysis to understand HRSD needs
• Design future-state HR processes and document flows
• Create user stories, acceptance criteria, and functional specs
• Develop and optimize Workflows/Flows in ServiceNow
• Coordinate with HR stakeholders and ServiceNow developers
• Support agile delivery, including integrations and reporting

Kenntnisse

ServiceNow HRSD

HR Case Management

Employee Center

HR Knowledge

Lifecycle Events

Process discovery

Fit-gap analysis

Workshop facilitation

User stories

Acceptance criteria

Flow Designer

Integrations

Agile/Scrum

Stakeholder management

Tools

ServiceNow platform

Flow Designer

Reporting

Integrations

Jobbeschreibung

• Strong hands-on functional/consulting experience in ServiceNow HRSD.
• Strong understanding of HR Case Management, HR Services, Employee Center, HR Knowledge, and Lifecycle Events.
• Experience conducting process discovery, fit-gap analysis, requirement workshops, and future-state process design.
• Strong experience developing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of ServiceNow platform capabilities, workflows/Flow Designer, integrations, reporting, and security concepts.
• Ability to bridge the gap between HR business stakeholders and ServiceNow technical teams.
• Strong stakeholder management, workshop facilitation, presentation, and communication skills.
• Experience working in Agile/Scrum-based ServiceNow implementation programs.