Senior Application Support Specialist

Billennium; Wrocław; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Udemy for Business

Private medical care

Multisport card

Veterinary package

Language lessons

Shopping vouchers

Company events

Job summary

Billennium is seeking an IT/Application Support professional to provide assistance to international business users from our Wrocław hub. The role emphasizes multilingual user support, incident management, and collaboration with global teams.

You will handle tickets, diagnose issues, and escalate when needed, while delivering high-quality customer service in French and Italian or French and Spanish. This hybrid position offers growth and international exposure.

Qualifications

• Experience in IT Support or Application Support.
• Fluent in French and Italian or French and Spanish.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide application support to business and end users across international environments.
• Handle and manage user-reported incidents and service requests.
• Diagnose, troubleshoot, and resolve application-related issues.
• Deliver user support in foreign languages as part of daily operations.
• Work with ticketing systems to track, prioritize, and resolve requests.
• Escalate complex incidents to appropriate support teams when required.
• Ensure timely resolution of support cases and maintain clear communication with stakeholders.
• Maintain a high standard of customer service and support quality.

Skills

French

Italian

Spanish

IT Support Experience

Troubleshooting

Communication

Customer-centric

Proactive

Tools

Ticketing tools

ServiceNow

Job description

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!

Our client operates in the automotive, transportation, and industrial sectors, supporting business-critical operations across a global organization. The project focuses on delivering high-quality application support services and ensuring efficient issue resolution for end users.

It is an offer for hybrid work - up to 2 or 3 days in Wrocław.

What You Will Do

• Provide application support to business users and end users across international environments.
• Handle and manage user-reported incidents and service requests.
• Diagnose, troubleshoot, and resolve application-related issues.
• Deliver user support in foreign languages as part of daily operations.
• Work with ticketing systems to track, prioritize, and resolve requests.
• Escalate complex incidents to appropriate support teams when required.
• Ensure timely resolution of support cases and maintain clear communication with stakeholders.
• Maintain a high standard of customer service and support quality.

Requirements

• Fluency in French and Italian OR French and Spanish.
• Proven experience in IT Support or Application Support.
• Strong troubleshooting skills with the ability to independently diagnose and resolve issues.
• Very good communication skills.
• Customer-centric mindset and approach to user support.
• Proactive attitude and ability to work independently.

Nice to have:

• Experience with ticketing tools.
• Knowledge of ServiceNow.
• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team. Innovative environment - be part of a forward-thinking and growth-oriented workplace.
• Engaging community – Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the form of a welcome pack.