Multilingual Application Support Specialist (Hybrid)

Billennium; Wrocław; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Udemy for Business

Private medical care

Multisport card

Veterinary package

Language lessons

Shopping vouchers

Company events

Job summary

Billennium is seeking an IT/Application Support professional to provide assistance to international business users from our Wrocław hub. The role emphasizes multilingual user support, incident management, and collaboration with global teams.

You will handle tickets, diagnose issues, and escalate when needed, while delivering high-quality customer service in French and Italian or French and Spanish. This hybrid position offers growth and international exposure.

Qualifications

• Experience in IT Support or Application Support.
• Fluent in French and Italian or French and Spanish.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide application support to business and end users across international environments.
• Handle and manage user-reported incidents and service requests.
• Diagnose, troubleshoot, and resolve application-related issues.
• Deliver user support in foreign languages as part of daily operations.
• Work with ticketing systems to track, prioritize, and resolve requests.
• Escalate complex incidents to appropriate support teams when required.
• Ensure timely resolution of support cases and maintain clear communication with stakeholders.
• Maintain a high standard of customer service and support quality.

Skills

French

Italian

Spanish

IT Support Experience

Troubleshooting

Communication

Customer-centric

Proactive

Tools

Ticketing tools

ServiceNow

Job description

Billennium is seeking an IT/Application Support professional to provide assistance to international business users from our Wrocław hub. The role emphasizes multilingual user support, incident management, and collaboration with global teams.

You will handle tickets, diagnose issues, and escalate when needed, while delivering high-quality customer service in French and Italian or French and Spanish. This hybrid position offers growth and international exposure.