IT User/System Support

Billennium; Polska; Híbrido; PLN 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Remote/hybrid options

Career development

Resumo da oferta

Billennium in Poland seeks an experienced 2nd Line Application Support Engineer to maintain business-critical apps across an international environment. You will troubleshoot incidents, collaborate with business users, and drive ongoing performance improvements.

You will mentor junior specialists, participate in release and change management, and contribute to knowledge sharing while delivering high-quality service and customer satisfaction.

Qualificações

• Bachelor's degree in IT/Engineering/CS or related field.
• At least 5 years in application support incl. incident, problem, and change management.
• Strong communication and coordination skills.
• Customer-focused mindset and service-oriented approach.
• Ability to work effectively in a team.
• Experience supervising or mentoring junior team members.
• Strong analytical and problem-solving abilities.
• Ability to quickly learn new technologies and business processes.
• Understanding of software development and delivery processes.
• General knowledge of business processes and enterprise applications.
• Fluency in English.

Responsabilidades

• Provide 2nd line application support troubleshooting incidents, problems, and changes.
• Analyze and resolve incidents, problems, and change requests.
• Coordinate support activities and collaborate with cross-functional IT teams.
• Supervise and support Junior Specialists in daily work.
• Participate in operational support and project activities.
• Support release and change management processes.
• Ensure high-quality service delivery and customer satisfaction.
• Contribute to process improvements and knowledge sharing.

Conhecimentos

Incident & change management

Communication skills

Team coordination

Customer-focused mindset

Mentoring juniors

Analytical problem-solving

English fluency

Learning new technologies

SDLC understanding

Business process knowledge

Formação académica

Bachelor's degree in IT/Engineering/CS

Ferramentas

Oracle

SQL/PLSQL

Unix/Linux

SharePoint

Salesforce

Documentum

Windows Server/ IIS

HP ALM/Quality Center

ITIL

Descrição da oferta de emprego

Join a team responsible for supporting business-critical applications and ensuring seamless IT operations across an international environment.

If you enjoy troubleshooting complex issues, working closely with business users, and continuously improving application performance, we'd love to hear from you.

Your Responsibilities

• Provide application support, primarily as part of a 2nd Line Support team.
• Analyze and resolve incidents, problems, and change requests.
• Coordinate support activities and collaborate with cross-functional IT teams.
• Supervise and support Junior Specialists in their daily work.
• Participate in both operational support and project-related activities.
• Support release and change management processes.
• Ensure high-quality service delivery and customer satisfaction.
• Contribute to process improvements and knowledge-sharing initiatives.

What We're Looking For

• Bachelor's degree in IT, Engineering, Computer Science, or a related field.
• At least 5 years of experience in application support, including incident, problem, and change management.
• Strong communication and coordination skills.
• Customer-focused mindset and service-oriented approach.
• Ability to work effectively within a team environment.
• Experience supervising or mentoring junior team members.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new technologies and business processes.
• Understanding of software development and delivery processes.
• General knowledge of business processes and enterprise applications.
• Fluency in English.

Technical Requirements

• Good knowledge of relational databases, particularly Oracle.
• Strong SQL/MS SQL and PL/SQL skills.
• Experience working with Unix/Linux environments.
• Good knowledge of SharePoint.
• Experience working with Salesforce
• Knowledge of the Documentum platform.
• Familiarity with Windows Server 2008, SQL Server 2008, and IIS 7.
• Administrative experience with HP ALM / HP Quality Center.
• Expertise in at least one major IT technology area.
• Knowledge of ITIL processes and Release Management.
• ITIL Foundation Certification.

Nice to Have

• Experience within the pharmaceutical industry.
• Previous experience working in an international organization.

Perks and benefits:

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team.
• Innovative environment - be part of a forward-thinking and growth-oriented workplace.
• Engaging community – Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the form of a welcome pack.

Recruitment process:

• HR call
• Technical Interview
• Interview with the dedicated Client