Senior Analyst, Partner Ecosystem & Alliances Operations

Avanade; Kraków; On-site; PLN 110,000 - 170,000; Full time

Job summary

Avanade in Krakow, Poland, seeks a Senior Analyst, Partner Ecosystem & Alliances Operations to triage requests, coordinate across teams, and drive timely follow-up within SLA expectations. You will support Partner Ecosystem and Alliances, manage partner materials, training, and governance processes with Microsoft programs, delivering a world-class experience for clients and partners.

The role requires attention to detail, strong communication, and the ability to work US Eastern hours three days

Qualifications

• High attention to detail and pride in delivering high-quality work.
• Strong customer-service mindset; highly responsive and able to work with urgency.
• Proven ability to manage a high volume of activities with accuracy.
• Strong analytical and problem-solving skills.
• Clear written and verbal communication; able to align stakeholders and keep work moving.
• Proactive, organized, and able to follow established processes while identifying improvements.

Responsibilities

• Triage and coordinate partner-related requests; ensure timely follow-up.
• Support Partner Ecosystem and Alliances operations end-to-end.
• Coordinate cross-functional actions and governance with internal teams.

Skills

Detail orientation

Customer service

Communication

Analytical skills

Problem solving

Cross-functional coordination

Process improvement

Tools

Power BI

Microsoft Excel

SharePoint

Job description

Come join us

We're seeking a motivated, detail-oriented operations professional who thrives in a fast-paced, highly collaborative environment. As the Senior Analyst, Partner Ecosystem & Alliances Operations, you'll play a key role in improving responsiveness, support, and accountability across our partner and alliance motions. You will triage and coordinate incoming partner-related requests, ensure timely follow-up, and orchestrate cross-functional actions to keep work moving efficiently. This is a highly visible role that requires clear, proactive communication and strong follow-through. You'll manage a high volume of requests while maintaining accuracy and meeting service-level expectations (typically within 24 hours). The ideal candidate has experience in operations or program support, is comfortable coordinating across teams, and brings a customer-service mindset to every interaction.

What you'll do

You will support two core areas - Partner Ecosystem and Alliances and help ensure processes run smoothly end-to-end.

Partner Ecosystem

• Manage potential partnership requests (external and internal) and orchestrate cross business unit
• Work with legal to drive agreements execution and ensure compliance
• Partner training and certification orchestration
• Manage key partner material update and release
• Orchestrate partner investment
• Front desk management
• Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance
• Industrialize our sales tagging process to provide accurate reporting to stakeholders

Alliances

• Help facilitate the Microsoft governance process, coordination, Legal compliance actions
• Facilitate rhythm of the business calls with Microsoft related to Partner center
• Manage Microsoft Investment, Influence and Incentive programs
• Manage Microsoft systems and 'Co-Sell' activities to connect Avanade and Microsoft sellers across the country
• Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft
• Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed
• Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes
• Support with all aspects of Avanade Alliances Operations

Qualifications

Skills and Experience

• High attention to detail and pride in delivering high-quality work
• Strong customer-service mindset; highly responsive and comfortable working with urgency
• Proven ability to manage a high volume of activities while maintaining accuracy
• Strong analytical and problem-solving skills
• Clear written and verbal communication skills; able to align stakeholders and keep work moving
• Proactive, organized, and able to follow established processes while identifying opportunities to improve them
• Working knowledge of Power BI, Microsoft Excel, and SharePoint (or similar tools)
• Ability to work US Eastern time zone hours three days per week

Nice to have

• Experience supporting partner programs, alliances, or indirect sales motions
• Familiarity with contract or agreement workflows and working with legal or compliance teams
• Knowledge of Microsoft partner ecosystem concepts (e.g., Partner Center, co-sell) or similar partner platforms
• Process improvement mindset with experience documenting and refining operational procedures

Location & work hours

This role is based in Krakow, Poland. Candidates must be able to support US Eastern working hours three days per week as part of the team's operating rhythm.