Functional Analyst - Technology Delivery Operations

BELVEDERE; Kraków; Hybrid; PLN 134,000 - 201,000; Full time

Job summary

BELVEDERE in Krakow is seeking a Functional Analyst to ensure smooth technology delivery operations and maintain project tracking across multiple workstreams. You will document workflows for automation and collaborate with Engineering Managers to align on deliverables.

The role requires strong organizational skills, proactivity, and experience with Jira and Microsoft 365 tools within a technology delivery environment. This is a hybrid position supporting governance and process improvements.

Qualifications

• 4–6 years of experience in administrative or operational roles.
• Fluent English communication (written and spoken).
• Strong organizational skills with multi-workstream management.
• Familiarity with Jira or similar project tracking tools.
• Proactive, autonomous working style with strong initiative.
• Ownership mindset with personal responsibility for open items.

Responsibilities

• Own day-to-day operational tasks across multiple active workstreams.
• Maintain and update Jira boards and trackers based on stakeholders.
• Build collaborative relationships with Engineering Managers to support deliverables.
• Document workflows and processes to facilitate future automation.
• Attend operational meetings to capture actions and deadlines accurately.
• Track open items through to resolution, ensuring nothing falls through gaps.
• Support governance and compliance processes within the operational framework.
• Identify opportunities for process improvement and efficiency gains.

Skills

Jira

Organization

Autonomous work

English fluency

Governance

Tools

Jira REST API

Microsoft 365

SharePoint

Teams

Job description

Functional Analyst - Technology Delivery Operations

Location: Krakow

Job Status: Hybrid

Contract Type: Contract (6 months)

Company Overview

Our clientoperateswithin the technology and software delivery sector, supporting complex operational frameworks that span governance,complianceand engineering delivery. They focus onmaintainingrobust processes that enable seamless collaboration across technical teams while driving efficiency through documentation and automation. With a commitment to operational excellence, they provide professionals with opportunities to work on meaningful projects that directlyimpactdelivery outcomes and team effectiveness.

Position Overview

As a Functional Analyst, you will play a vital role in ensuring operational continuity across active workstreams.You'llmaintainproject tracking systems, document workflows for future automation, and build strong relationships with Engineering Managers to support their deliverables. This position requires someone who thrives onorganisation, takes initiative without waiting for direction, and treats every open item as a personal responsibility until resolved. Your contributions will directly support the smooth running of technology delivery operations and helpidentifyopportunities for process improvement.

Responsibilities

• Own day-to-day operational tasks across multiple active workstreams
• Maintain and update Jira boards and trackers based on stakeholder inputs
• Build collaborative relationships with Engineering Managers to support deliverables
• Document workflows and processes to facilitate future automation initiatives
• Attend operational meetings to capture actions and deadlines accurately
• Track open items through to resolution, ensuring nothing falls through gaps
• Support governance and compliance processes within the operational framework
• Identify opportunities for process improvement and efficiency gains

Requirements

• 4-6 years of experience in administrative or operational roles
• Fluent English communication skills (written and spoken)
• Strong organizational skills with ability to manage multiple workstreams effectively
• Familiarity with Jira or similar project tracking tools
• Proactive and autonomous working style with strong initiative
• Ownership mindset, treating open items as personal responsibilities
• Experience in technology or software delivery environments
• Proficiency with Microsoft 365 tools, including SharePoint and Teams
• Understanding of change management principles and practices
• Exposure to governance,complianceor audit processes (beneficial)
• Knowledge of AI tools for process automation (advantageous)
• Understanding of the Atlassian ecosystem, including Jira REST API (helpful)

Benefits

While specific benefits details are to be confirmed,you'llwork within an English-speaking, international team environment that values proactivebehaviourand autonomous working.You'llgain valuable exposure to technology delivery operations, governanceframeworksand process automation initiatives, while building relationships with engineering leaders and contributing to meaningful operational improvements across theorganisation.