Senior 2nd Line IT Support Engineer - Hybrid & Growth

Dentons Europe

Warszawa

Hybrid

PLN 90,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Private medical healthcare

MultiSport card

Benefit Cafeteria system

Private insurance plan

Birthday day off

Learning & development opportunities

Hybrid work model

Job summary

Dentons Business Services EMEA in Warsaw is seeking a Second Line Support Engineer to provide IT support to internal customers across the UK and Middle East. The role bridges Service Desk and 3rd Line engineers, handles escalations, and supports Microsoft cloud technologies.

The position offers a hybrid work model with a modern office in Warsaw city center. Ideal candidates have 1–2 years in a corporate IT environment, strong English communication, and a proactive, customer-focused approach with

Qualifications

1–2 years of experience in a corporate IT environment (Help Desk/Service Desk/Desktop Support).
Excellent spoken and written English (C1/C2).
Willingness to grow within IT and provide high-quality second-line support.

Responsibilities

Provide second line technical support for tickets escalated from Service Desk Specialists.
Analyze and resolve issues previously handled by 1st Line support.
Ensure resolution within SLAs and maintain customer communication.
Perform root cause analysis and coordinate with other teams for resolution.
Support users across Microsoft cloud technologies (M365, Azure AD, Exchange Online, AVD).
Contribute to knowledge base and service improvements.