Hybrid 2nd Line IT Systems Support Engineer

Euroclear; Kraków; Hybrid; PLN 90,000 - 130,000; Part time

Job summary

Euroclear Kraków is seeking an IT System Management professional to design, develop, implement and support IT infrastructure aligned with enterprise architecture. You will plan technology life-cycle, budget for hardware and software, and ensure systems are operated and evolved effectively.

You will work with technology providers to assess standards, maintain critical IT environments, and support a global financial infrastructure as part of a hybrid work model.

Qualifications

• Provides a wide range of technical assistance to users of IT systems.
• May be responsible for the satisfactory performance of a sub‑set of IT‑systems.
• Designs solutions within a well‑defined scope using various supplier products, to support the company’s needs.
• Provide system expertise in a specific technology, contributing to projects and operational tasks.
• Expert in a technology, provide 2nd and 3rd level support on specific products.
• Look for efficient support and maintenance of technology and involved in standard projects. Typically has IT operational experience, covering office or IT applications, middlewares, operating systems, and network technology.

Responsibilities

• Either personally or by supervising others, installs system and/or server software, hardware, including non‑standard configurations, providing connectivity where necessary.
• Manages most day‑to‑day aspects of IT systems. Resolves problems or queries, received directly by users or via a help desk, within several known domains of expertise.
• Keeps abreast of the latest technologies and understands the commercial drivers for his/her work.
• Troubleshoots hardware and/or software problems within known domain of expertise. Makes recommendations for changes and implements agreed enhancements.
• Function expectations: The following criteria describes the overall expectations of the function at different levels, cross‑families.
• Complexity & problem solving: Handles standard* situations covering known domains of expertise. Proposes process and procedure improvements within domain of expertise.

Job description

Euroclear Kraków is seeking an IT System Management professional to design, develop, implement and support IT infrastructure aligned with enterprise architecture. You will plan technology life-cycle, budget for hardware and software, and ensure systems are operated and evolved effectively.

You will work with technology providers to assess standards, maintain critical IT environments, and support a global financial infrastructure as part of a hybrid work model.