SAP Service Manager

Outokumpu Chrome Oy; Katowice; Sur place; PLN 180 000 - 280 000; Plein temps

Résumé du poste

Outokumpu Chrome Oy is seeking an experienced SAP Service Manager to oversee the lifecycle of critical IT services and ensure they deliver value to the business. You will bridge business stakeholders, IT teams, and external providers to drive reliable, secure, and cost-efficient services across SAP modules.

The role focuses on service performance, governance, and continuous improvement, coordinating incident, change, and release management while working with vendors and internal teams to meet

Qualifications

• Experience in IT Service Management within a complex enterprise environment.
• Understanding of ITIL-based service management practices and processes.
• SAP change process and module content understanding; knowledge of SAP modules is advantageous.
• Experience managing vendors and outsourced service providers.
• Strong stakeholder management and communication skills.
• Understanding IT governance, risk, compliance, and security requirements.
• Ability to collaborate across business and technology teams.

Responsabilités

• Own end-to-end IT services lifecycle from design to improvement.
• Oversee incident, problem, request, change, and release management.
• Define, monitor, and report on SLAs, KPIs and service improvements.
• Serve as primary contact between stakeholders, platform teams, support and providers.
• Manage service risks and ensure governance, security, and audit compliance.
• Oversee vendor performance and contractual commitments.
• Support demand, capacity planning, and readiness for new services.
• Support SAP roadmap, budgeting, and continuous improvements.
• Lead communications, escalations, and stakeholder engagement.

Connaissances

IT Service Management

ITIL

Vendor Management

Stakeholder Management

SAP Knowledge

Communication

Governance & Compliance

Cross-functional Collaboration

Outils

SAP

ITSM Tools

Description du poste

We are looking for an experienced and business-oriented SAP Service Manager to oversee the lifecycle of critical IT services and ensure they deliver value to the business. In this role, you will act as the key link between business stakeholders, IT teams, and external service providers, ensuring that services are reliable, secure, cost-effective, and continuously improving.

You will be responsible for ensuring the reliable delivery, performance, and continuous improvement of IT services that support business operations and strategic objectives. In your scope you will have SAP Sales, QM/PP, PD and PM modules

Key Responsibilities

• Own and manage end-to-end IT services throughout their lifecycle, from design and transition to ongoing operations and improvement.
• Ensure stable, secure, and efficient service delivery by overseeing incident, problem, request, change, and release management processes.
• Define, monitor, and report on service performance, including SLAs, KPIs, and service improvement initiatives.
• Act as the primary point of contact between business stakeholders, platform teams, support organizations, and external service providers.
• Manage service-related risks and ensure compliance with governance, security, regulatory, and audit requirements.
• Oversee vendor and supplier performance, ensuring contractual commitments and service expectations are met.
• Support service demand, capacity planning, and operational readiness for new and enhanced services.
• Support SAP roadmap, resource planning, budgeting, and continuous improvement initiatives.
• Lead service communications, escalations, and stakeholder engagement to maintain high levels of customer satisfaction.

What We're Looking For

• Proven experience in IT Service Management within a complex enterprise environment.
• Understanding of ITIL-based service management practices and processes.
• You have SAP change process and module content understanding. More detailed understanding any of the modules is an advantage
• Experience managing vendors and outsourced service providers.
• Strong stakeholder management, communication, and relationship-building skills.
• Understanding of IT governance, risk, compliance, and security requirements.
• Ability to collaborate effectively across business and technology teams.