Sales Training Lead and Instructional Designer

TTEC; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

TTEC in Krakow, Poland is seeking a dynamic Sales Enablement Lead / Instructional Designer to join our team. You will independently design, develop, and deliver sales enablement and training programs aligned to client needs, partnering with stakeholders to close performance gaps.

You will apply ADDIE and Kirkpatrick frameworks, teach MEDDICC and value-based selling, coach sellers on discovery and closing, and may lead a team across programs and clients as the role evolves.

Qualifications

• Experience in instructional design, sales enablement, or L&D.
• Ability to rapidly create high-quality learning content.
• Strong understanding of ADDIE and Kirkpatrick models.
• Experience in B2B sales or sales training.
• Leadership or mentoring experience preferred.

Responsibilities

• Independently design, develop, and deliver sales enablement programs.
• Partner with stakeholders to identify performance gaps.
• Rapidly create and adapt training materials and facilitator guides.
• Deliver engaging training sessions to sales professionals and leaders.
• Apply instructional design frameworks to evaluate learning solutions.
• Develop and coach sellers on core sales skills.
• Take ownership of projects from needs analysis through evaluation.
• Provide leadership to trainers as the role evolves.

Skills

Instructional design

Sales enablement

Leadership

Stakeholder management

ADDIE framework

Kirkpatrick Model

MEDDICC

Consultative selling

Value-based selling

Communication

Job description

Job Description - Sales Training Lead and Instructional Designer (04FER)

Sales Training Lead and Instructional Designer

Sales Enablement Lead and Instructional Designer – Krakow Poland

We are looking for a dynamic Sales Enablement Lead / Instructional Designer to join our team and support high-profile global clients. This role combines instructional design, sales enablement, training delivery, and leadership, with a strong focus on independently creating impactful learning solutions in a fast-paced environment.
The successful candidate will work closely with client stakeholders to understand business needs and performance gaps, translate them into effective learning solutions, and rapidly develop and deliver sales enablement content to key audiences, including senior stakeholders and leaders.

What you will do

• Independently design, develop, and deliver sales enablement and training programs aligned to client business needs.
• Partner with stakeholders to identify performance gaps and translate them into practical, engaging learning solutions.
• Rapidly create and adapt training materials, facilitator guides, activities, and other enablement content.
• Deliver engaging training sessions to sales professionals, leaders, and key client stakeholders.
• Apply instructional design principles and frameworks such as ADDIE and the Kirkpatrick Model to develop and evaluate learning solutions.
• Apply sales methodologies such as MEDDIC, consultative selling, and value-based selling.
• Develop and coach sellers on core sales skills, including effective discovery, value articulation, objection handling, and closing.
• Take ownership of projects from needs analysis through design, delivery, and evaluation.
• Build strong relationships with client stakeholders and confidently influence and challenge when needed.
• Provide leadership and guidance to trainers and other enablement resources as the role evolves, with potential responsibility for leading a team across multiple programs and clients.
• Eventually potential to manage a group of sales enablement specialists

Key Skills & Experience

• Experience in instructional design, sales enablement, learning & development, or a similar role.
• Proven ability to create high-quality, practical learning content quickly in a dynamic, changing environment.
• Strong understanding of instructional design principles and frameworks, including ADDIE and the Kirkpatrick Model.
• Experience in sales or sales training
• Strong understanding of B2B sales methodologies such as MEDDICC, consultative selling, and value-based selling.
• Ability to develop and coach sellers on core sales skills, including effective discovery, value articulation, objection handling, and closing.
• Strong facilitation and presentation skills, with confidence engaging senior audiences.
• Demonstrated leadership experience, ideally including leading or coaching trainers, facilitators, or leaders.
• Excellent stakeholder management, communication, and active listening skills.
• Highly independent, adaptable, detail-oriented, and able to manage multiple priorities.
• Strong business acumen and ability to connect learning solutions to measurable business outcomes.
• Comfortable working with ambiguity and taking ownership without extensive direction.

Schedule

• Flexible working hours aligned with client business needs. Office based on site in Krakow
• The role may require afternoon/evening shifts, including starts around 2:00–3:00 PM CET, particularly during the initial phase of the engagement.
• Flexibility to adjust working hours as client needs and project requirements evolve.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vant…

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their own unique way.