Sales Operations & Order Fulfillment Specialist

DKSH

Warszawa

Hybrid

PLN 110,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Lunch vouchers

Private health insurance

Centrally located office

Job summary

DKSH Poland in Warsaw is seeking a Specialist, Sales Support to drive seamless order management and sales operations. Based in Warsaw, you will enable commercial excellence through precise day-to-day execution and cross-functional coordination.

You will support the Sales Manager, process orders end-to-end, maintain SAP master data integrity, and handle Polish and English inquiries with a professional approach. The role includes hybrid work options and a central Warsaw location.

Qualifications

Professional qualification in commercial or trading disciplines.
8–10 years of experience in purchasing, sales administration or customer service.
Experience in distribution, trading or export/import environments.
Strong knowledge of supply chain operations and best practices.
Proficiency with Microsoft Excel, Word and PowerPoint; SAP and Salesforce familiarity advised.
Fluency in Polish and English (written and spoken).
Precise, organized and customer-oriented with proactive and reliable working style.

Responsibilities

Support the Sales Manager in day-to-day operations with timely commercial and administrative coordination.
Manage end-to-end order processing from confirmation to delivery.
Follow up on purchase and sales orders to ensure accuracy and on-time fulfillment.
Obtain price offers from suppliers and prepare competitive customer proposals with the Sales Manager.
Coordinate with forwarding companies and warehouses on logistics, pricing and locations.
Respond to customer and supplier queries in Polish and English in a timely, professional manner.
Maintain SAP master data integrity and ensure VAT compliance for purchases and sales orders.
Monitor stock reorder levels, coordinate sample dispatch, and maintain a customer complaints log with timely follow-up.